F-Secure Network Installer for Internet Security fails to download.

Byrana

Hi there,

 

I have the following problem. I had to setup my PC from scratch so I did a clean Windows 10 Pro x 64 Version 1803 install. All updates from Microsoft have been installed also. After that, I wanted to setup Internet Security through the Network Installer. When I open the Installer it immediatly stops with the the following failure. Needed files could not be downloaded. Check your internet connection and retry. 

 

The internet connection is fine. I checked the same installer on a different pc with the same setup software wise. No problem it asks for the key. 

 

I tried restarting the router. Reseting my network adapter. I turned off firewall and windows defender. I have no idea what else I could do.

 

Is it possible that the pc gets somehow blocked by the f-secure servers or is some server down? In the log files it says Status: 503 Service Unavailable: Back-end server is at capacity. 

 

Here is the f secure diagnose xxxx.

 

I am hoping to find some help here. 

 

Thanks

 

EDIT: Removed PII

Byrana

So...it seems the trouble was on F-Secure Server side. Next time reading the log file will be the first thing to do.