Leaving a group I never created
A while ago I got a subscription code from the group owner to renew the current subscriptons (safe and freedome) which I inputted right away. A few weeks later, when the subscription was due to expire, the programs refused to update the subscription and now display the expiration pop-up. To fix this, I tried uninstalling and reinstalling, which did not change anything.
Then the group owner tried removing me from the group and adding me back in, but when they tried to send me an invite, the system insisted that I am in a different group and cannot be invited. I haven't created a group nor have I joined a new one, and I cannot find any option to leave the group it says I am in (which includes only me).
Does anyone have any suggestions on how to fix this?