Scan sticking on 97%

EJB Posts: 50 Active Engager

Full PC scan sticks on 97% when it then seems to check a single file every few seconds.

Used on 3 PCs with no problems on the other two.

Any advice please?


  • Ukko
    Ukko Posts: 3,640 Superuser



    Sorry for my reply. I'm also only F-Secure user (their home solutions).


    Just like potential feelings (and maybe it is good to contact their official Support Channels:; chat as example. For proper investigation with logs and other related information):


    -> did you check how long it? For example, after hour, two hours or six hours? Still such situation?

    -> does it possible to play with Scan options (like check 'scan only known type of files' and uncheck 'scan inside archives')? Any changes (if it was not with such configuration)?

    -> does it visible that it is only one file re-scanned over and over.

    Or it is one file but scanning is about resources of file?



  • EJB
    EJB Posts: 50 Active Engager

    1. More than 1 hour...I use supplementary applications as a check.

    2. I unticked the options but no difference.

    3. It indicates different files.

    This only happens on 'Full Computer Scan'.

    If I do a simple 'Virus Scan' it finishes in under two minutes.


    May well go to direct support as you advise.

    Thank you.

  • EJB
    EJB Posts: 50 Active Engager

    Thanks Ukko fully understood.

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