Banking Protection Banner

Muddy55

The Banking Protection Banner has stopped appearing although Settings states that it is active. How is this corrected?

 

Muddy55

Hi Ukko,

Sorry for the delay in responding. Double checked the F-Secure Browsing Protection Add-on (Extension) by reinstalling and that it was active under Google Chrome. Now showing as normal. Many thanks for your help.

Ukko

Hello,

 

Maybe it is good to know some more information:

-> what is your OS/platform (Windows, Mac?);

-> what is your browser with such result;

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Just as generic suggestions:

>> does https://nordea.no will trigger Banking Protection Flyer (as example)?

if not >> does it possible to re-check with another browser?

if yes >> does it possible to re-check that your banking website is opened with HTTPS (and it is still secure connection; and maybe 'no proxy' in use)?

 

And some of recent topics with concern about Banking protection flyer troubles:

• https://community.f-secure.com/t5/F-Secure-SAFE/Banking-protection-banner/m-p/105124
• https://community.f-secure.com/t5/F-Secure-SAFE/Banking-Schutz-funktioniert/m-p/104309
• https://community.f-secure.com/t5/F-Secure-SAFE/Banking-Protection/m-p/103702
• https://community.f-secure.com/t5/F-Secure-SAFE/Banking-Protection-Notification/m-p/102222

Thanks!

Muddy55

Hi. We are using Windows 10 and Chrome.

Ukko

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@Muddy55 wrote:

Hi. We are using Windows 10 and Chrome.

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Hello,

 

Maybe it is possible to re-check:

does this website https://nordea.no/ will trigger Banking Protection flyer or not (?).

 

If not -> does it possible to re-check situation with Microsoft Edge (for example); does it work with such browser?

 

Thanks!

Muddy55

Hi Ukko,

No luck with the suggested website but the Banner does appear when using Edge. So is this a Chrome issue?

Thanks for your help so far.

Ukko

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@Muddy55 wrote:

Hi Ukko,

No luck with the suggested website but the Banner does appear when using Edge. So is this a Chrome issue?

Thanks for your help so far.

---

Hello,

 

Maybe it is good to check if F-Secure Browsing Protection Add-on (Extension) is still installed and active under Google Chrome.

There was situation with Firefox:

https://community.f-secure.com/t5/F-Secure-SAFE/Banking-Schutz-funktioniert/m-p/104309

 

I think that it is a little be strange reason, but maybe good to doublecheck it with your experience and Chrome.

 

// there is Online Documentation / Help about steps to check status of extension (and extension-reinstallation steps):

https://help.f-secure.com/product.html#home/safe-windows/latest/en/task_C9E6D4FA2C7D4A0BA27CD8F1F7037308-safe-windows-latest-en

 

Thanks!