Test-Install SAFE stopped at compatibility check

peteypan

Hello,

I tried a test install, but the installer stopped working at 46% (compatibility check). I waited for about 10 minutes, but process 'F-Secure-Safe-Network-Installer...' showed no more signs of life and had to be killed with task manager.

No error message, no log, no entry in Win syslog.

Any ideas?

Thank you.

PC: Win 7 Pro SP1 64-bit, Intel i5, .NET 4.8.

Jaims

Hi @peteypan

It looks like the installation was interrupted due to a conflicting software, that is, another antivirus.

Please check your installed programs and remove any other antivirus program before restarting F-Secure SAFE installation. You may also use our Uninstallation Tool before restarting the installation.

https://download.sp.f-secure.com/uninstallationtool/FsUninstallationTool.exe

Let us know how it ends.