Account

Turdus

My existing F-Secure subscription (via my provider XS4ALL.NL) has expired. I have requested and paid for a new subscription on your site. Created a new account with a new e-mail address with a new password. Installed the program 'F-Secure ID PROTECTION' but I can't log in with the new account, only with the old password. The corresponding old e-mail address is no longer known.

Any help

Wim

Firmy

Hi @Turdus

Welcome to our Community page. Thank you for your post.

I have checked in the system, you have purchased 2 separate subscriptions of ID PROTECTION. However, you have created a trial ID PROTECTION account instead registering the account from the link in the email.

When you have bought F-Secure ID PROTECTION from our webpage, then you will receive an email with instructions.

1. Open your email
2. Click on the Create a My F-secure Account
3. Fill your detail 
4. Choose Create Account

Once you have created the account from the purchase, you can start installing F-secure ID PROTECTION to your devices. 

I will send you a private message to assist you with the refund and creating the account.

Thank you and stay safe.