Products & Services
I have an outdated Total and would like to have id protection only available. How is this possible? The system wants to offer Total all the time and just buying ID Protection is not possible.
The issue is now resolved. You may login into your F-Secure account and select to renew ID PROTECTION by clicking on renew now.
This is how you renew F-Secure ID PROTECTION directly from your account:
Once your payment is received, a confirmation email is sent to you. Your subscription is now renewed.
Please note that if you have trouble going through with the payment directly after renewing, a separate payment e-mail has also been sent to your e-mail. In that e-mail you can find a payment button, via you can pay the renewal and also change the payment method if you want to.
Kindly let me know if this helps.
Thank you and stay safe.
Thank you for your post.
I have changed your product on your F-Secure account.
Kindly login again and renew your subscription for ID PROTECTION only.
thank you. Unfortunately, when I try to place an order with my own account, the software still offers a Total subscription to me without discounts. This also happens if I cross without logging in to order Id-protetection. If I put in my email, the page will ask you to log in and I will be back in a situation where I can only get a Total subscription without the benefit of any discount code.
We are consulting the issue with the relevant team. I will keep you updated once the issue is resolved.