Cancelling subscription

tjnikk
tjnikk Posts: 1 New Member
edited May 22 in People & Devices

Hello!

How do I cancel my subscription?

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Answers

  • JOnes
    JOnes Posts: 972 Forum Guru

    In the My F-Secure portal, you cannot directly switch from auto-renewal to manual renewal via a simple toggle. However, you can cancel the auto-renewal, and when your subscription ends, you can manually renew it later. Here's how to do it:

    ✅ To disable auto-renewal:

    1. Log in to My F-Secure.
    2. Click on the "Subscription" tab at the top.
    3. Find the section that mentions auto-renewal.
    4. Click "Cancel your subscription" or "Turn off auto-renewal".
    5. Confirm the cancellation when prompted.

    🟡 This will not cancel your current subscription—it just stops it from renewing automatically at the end of the term.

    🔄 After your subscription expires:

    You can return to My F-Secure and choose to manually renew by purchasing a new license.

    🔔 Additional tip:

    If you purchased your subscription via a third party (e.g., app store, internet provider, or reseller), you may need to cancel auto-renewal through their system, not My F-Secure.

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