F-secure browser extension changing between working and not working on Edge and the same on Chrome

MNielsen
MNielsen Posts: 103 Active Engager
edited May 8 in Device Protection

And there's nothing to do about it. The error comes and go constantly. The extension is installed on Edge, and is on.

Skærmbillede (300).png
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Answers

  • Ukko
    Ukko Posts: 3,836 Superuser
    edited May 9

    Hello,

    Maybe I am experienced the same situation after receiving BP extension version 6.7.5 in Microsoft Edge.

    However, I would like to ask if you could to clarify a bit. Did you mean really "not working", or just this 'prompt' that appears that the extension needs to be installed/configured in the browser?

    In my situation: whenever browser is closed - UI shows that extension is not configured. As soon as I open the browser - status in UI changes to a proper one. The extension itself works fine as it should (except for known limitations or known situations where it doesn't work for other reasons).

    Thanks!

    // forgot to mention - my experience is based on the beta solution (fs protection) and, I suppose, beta version of extension. I am not sure if 6.7.5 is also available as a stable one for Chrome/Edge browsers. But if so - our experiences are likely about one type of trouble.

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  • MNielsen
    MNielsen Posts: 103 Active Engager
    edited May 10

    "In my situation: whenever browser is closed - UI shows that extension is not configured. As soon as I open the browser - status in UI changes to a proper one." It now does like you describe… Thanks for that answer! Then, it's not my system, or he-he my F-secure that fails.

    I uninstalled Edge, and the iritating auto-openng of F-Secure with requirement og configuring the browser extension, stopped. Before uninstalling Edge, F-Secure, the extension changed between working and needed to be configured or installed.

    I have removed the extension and installed it again - to no avail.

    I have uninstalled F-Secure, restarted the computer, and installed F-secure again, restarted the computer once again, to no avail.

    Now, it looks like this, after some seconds from shutting Google Chrome down:

    Skærmbillede (301).png
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  • MNielsen
    MNielsen Posts: 103 Active Engager

    And sorry, but I can't find anywhere to change language to english in the antivirrus program - that could be very practical, when using screenshots here!!

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  • Ville
    Ville Posts: 771 F-Secure Product Expert
    edited 9:15AM

    This is caused by Chromium browser (from which both Chrome and Edge are built) changing how it stores the extension status. We are working on a fix.

    Ville

    F-Secure R&D, Desktop products

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