F-secure browser extension changing between working and not working on Edge and the same on Chrome

MNielsen
MNielsen Posts: 104 Active Engager
edited May 17 in Web Browsing

And there's nothing to do about it. The error comes and go constantly. The extension is installed on Edge, and is on.

Skærmbillede (300).png
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Accepted Answer

  • Ville
    Ville Posts: 775 F-Secure Product Expert
    edited May 12 Answer ✓

    This is caused by Chromium browser (from which both Chrome and Edge are built) changing how it stores the extension status. We are working on a fix.

    Ville

    F-Secure R&D, Desktop products

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Answers

  • Ukko
    Ukko Posts: 3,869 Superuser
    edited May 9

    Hello,

    Maybe I am experienced the same situation after receiving BP extension version 6.7.5 in Microsoft Edge.

    However, I would like to ask if you could to clarify a bit. Did you mean really "not working", or just this 'prompt' that appears that the extension needs to be installed/configured in the browser?

    In my situation: whenever browser is closed - UI shows that extension is not configured. As soon as I open the browser - status in UI changes to a proper one. The extension itself works fine as it should (except for known limitations or known situations where it doesn't work for other reasons).

    Thanks!

    // forgot to mention - my experience is based on the beta solution (fs protection) and, I suppose, beta version of extension. I am not sure if 6.7.5 is also available as a stable one for Chrome/Edge browsers. But if so - our experiences are likely about one type of trouble.

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  • MNielsen
    MNielsen Posts: 104 Active Engager
    edited May 10

    "In my situation: whenever browser is closed - UI shows that extension is not configured. As soon as I open the browser - status in UI changes to a proper one." It now does like you describe… Thanks for that answer! Then, it's not my system, or he-he my F-secure that fails.

    I uninstalled Edge, and the iritating auto-openng of F-Secure with requirement og configuring the browser extension, stopped. Before uninstalling Edge, F-Secure, the extension changed between working and needed to be configured or installed.

    I have removed the extension and installed it again - to no avail.

    I have uninstalled F-Secure, restarted the computer, and installed F-secure again, restarted the computer once again, to no avail.

    Now, it looks like this, after some seconds from shutting Google Chrome down:

    Skærmbillede (301).png
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  • MNielsen
    MNielsen Posts: 104 Active Engager

    And sorry, but I can't find anywhere to change language to english in the antivirrus program - that could be very practical, when using screenshots here!!

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  • MNielsen
    MNielsen Posts: 104 Active Engager

    There was an update for Google Chrome - but that didn't do anything. The problem is still there.

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