About v25.2 issuses?

Debby

1.After DeepGuard was removed from the program revision, the use of scanning and targeting reports is too simple
From version 19.8 to version 25.2, the system has been greatly simplified, but there are too many scanning reports, which makes people feel uneasy, especially the "unscanned items" results cannot be seen

2.Is "unscanned items" manually Excluding files or folders from scanning?

3.Starting from March 3, the customer saw two processing programs "Endpoint Protection Service" and "Sentry Protection SDK" on the computer with Avira icons, which frightened him and worried about Avira mining. Does F-Secure have any relevant instructions for the services using this engine? Or can you provide a brief explanation to respond to customers?

4.The customer mentioned the browser reputation rating of URL analysis and found that after being temporarily "safe", it became "unanalyzed". Ask about the criteria for analysis judgment?

Firmy

Hello @Debby

Thank you for your question.

1.After DeepGuard was removed from the program revision, the use of scanning and targeting reports is too simple

From version 19.8 to version 25.2, the system has been greatly simplified, but there are too many scanning reports, which makes people feel uneasy, especially the "unscanned items" results cannot be seen

2.Is "unscanned items" manually Excluding files or folders from scanning?

If scanning is performed multiple times a week, F-Secure will not scan the same files again unless they have changed. This is expected behavior to optimize performance.

It is normal for some files not to be scanned. Possible reasons include:

1. Operating system protection – Some files are protected by the operating system and cannot be scanned.
2. Permission restrictions – The file may belong to another user, and you may not have the necessary permissions to access it. To scan these files, try logging in with an administrator account.
3. File in use – The file may be actively used by another application during the scan. To scan such files, close all applications and try again.

These files are no longer displayed in the scanning report.

3.Starting from March 3, the customer saw two processing programs "Endpoint Protection Service" and "Sentry Protection SDK" on the computer with Avira icons, which frightened him and worried about Avira mining. Does F-Secure have any relevant instructions for the services using this engine? Or can you provide a brief explanation to respond to customers?

Both services are included in the F-Secure Total product and work with Virus Protection to detect and remove harmful files.

4.The customer mentioned the browser reputation rating of URL analysis and found that after being temporarily "safe", it became "unanalyzed". Ask about the criteria for analysis judgment?

Regarding website ratings, all safe websites are periodically re-evaluated by our cloud backend. While it is uncommon for users to see an "unknown" rating for frequently visited websites, it can occasionally happen for less-visited sites.

Do let us know if you need further assistance.

Thank you and have a lovely day.

CB66

Ecco un test trovato in rete secondo cui lasciare Deep Guard per Sentry pare non sia stato un buon affare.

https://malwaretips.com/threads/f-secure-internet-security-v25-2.135103/