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Changing from WLAN to phone network or vice versa not working
The problem is, that when changing from home WLAN to public phone network, the VPN does not connect automatically. It needs to re-connect manually (switch off and on). The same happens when switching back to home WLAN. Also, where did the 'trusted network' go from Android app, and what is the meaning of the different VPN…
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Virgin customer discount
I have seen the renewal offer for Virgin customers 2 years subscription for £44 how can i claim this my renewal starts 25th April
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It says my Server Cloud is Disconnected, how do I reconnect it?
My subscription is valid, but says I am not protected. Everytime I click to Update it shows failed and the Server Cloud is Disconnected. I cannot find in the help section how to reconnect the Server Cloud. Can someone kindly tell me what I need to do? Thank you.
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android phone + F-Secure Ziggo + Rabobank app will not work since 2 weeks
Safe Online on Android (new phone) (already reinstalled) in combination with the RABOBANK app works with mobile data but not on Ziggo Wi-Fi. It does work on other providers' Wi-Fi. What can i do to get the app working?
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F-Secure host (Restricted) service cause big UDP protocol problems
Hi, Recent updates have caused huge problems by customers using F-secure. UDP communication is blocked and immediatly when the F-secure service is turned off everything is working again. Please act quick to solve these problems. Kind Regards, Arno
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Update Probleme
Hallo, seit einem Update habe ich immer wieder das Problem das, das Device Datenbank Update mit einer Fehlermeldung abschließt. Neustart und alles weitere bringen nicht. Ein Neuinstallation bringt nur für einige Tage ein Linderung bis der Fehler wieder auftritt. Beim Support piept es irgendwann am Telefon und die Leitung…
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Browsing Protection off on iOS version 18.4
This discussion was created from comments split from: 25.2 Reputionicon in Safari only when user is logedin at fsecure?.
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Using my F-Secure Total 7-seat licence on a Ubuntu Linux computer
Dear F-Secure team, I am currently using a F-Secure Total 7-seat licence on a variety of platforms: MSWin10 computers, Android phones, iOs MacBook, iPhone. Due to the very problematic MS policy regarding the availability of Win10 updates after October 2025, I am investigating the option of migrating these Win10 machines…
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How to Whitelist a file?
I'm developing software using Flutter and Dart in VS code, Windows. F-secure is driving me around the bend. It blocks dart.exe because of : Drop.Win64.RoamingSelfRun.2750 It's NOT infected. I was installing flutter a week ago, and I spent a day faffing around with f-secure, trying to make it allow the Dart.exe. It said it…
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Suggest adding program ettings export function
Includes ID Protection, Password Vault, Managing excluded applications/folders, blocked websites manually Recently, We have often encountered updates or program upgrade failures. It is recommended to add a way to export settings, so that program errors can be corrected or the device can be transferred as soon as possible.…
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Multiple Vaults on Same Device
I would like to have two vaults. One for work that synchronizes in my work PC and one on my home PC, but I would like to access both on my phone without needing to combine the data
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F-Secure won't load on startup
Hi, F-Secure on my laptop has started playing up and won't load when I start the machine. It was running fine and then F-Secure updated and now I keep getting a message saying the machine needs to restart. I'm running Windows 11 and the latest version of F-Secure Total. Any help would be amazing. Thanks.
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PGL Website Slow – F-Secure Impacting Speed?
Hey everyone, My client’s website, PGL, has been slower than usual lately, possibly due to F-Secure’s real-time scanning and web filtering. Has anyone else faced similar issues? The website is https://timhortonsmenus.com/ . Just wanted to share and get some feedback on any related slowdowns.
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How do I "whitelist" an exe that I'm pretty sure is OK?
Just now transferring life to a new W11 box from my old W10 unit. In W10 (with F-Secure) I've been using an Ashampoo screen-grabber for >10 yrs but now F-Secure is blocking installation in the new box because an included file is seen as insecure. I'm pretty sure that this app is OK, but avoiding the blockage seems…
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Bring back 'trusted networks' in Total Security & VPN on Android
A few days ago after choosing to upgrade to a 'New VPN experience ' in Total Security & VPN the feature 'trusted networks' was removed in the app. I use this option a lot because of ip-whitelisted services. Could you please bring it back?
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Are other apps interfering with F-Secure Hoster (Restricted)?
Has anyone encountered other applications not working properly? Currently, I have encountered two accounts where applications are affected by F-Secure Hoster (Restricted) and cannot function normally. After stop the F-Secure Hoster (Restricted) service in Windows Task Manager, the programs can be used normally. Currently…
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HTM file downloaded by itself - HTM smuggling attack?
Hi, While using Firefox, a .htm file of 0 bytes downloaded by itself. I did not open the file. Could this be a case of a HTML smuggling attack and what should I do? Complete virus scan did not reveal anything.
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My F secure subscription is current and I think an update was done recently but now Fsecure wont ope
F secure subscription is current and I think an update was done recently but now Fsecure wont open and i am being asked to open it ……it starts and doesnt load
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I have installation problems F-Secure total av
good morning,when I try to install the downloaded file it appears that it is not compatible with my PC thanks so much for help
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Adding new licence to existing account
I have expiring ( in a month ) 5 device Internet Security. I am going to buy new 7 device licence of Total Security just now. This is NOT to be done through F-Secure shop but with external reseller. So the question is: can I have 2 different separate licences on one F-S account or should I generate new account for new…
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ARM Support
Currently Freedome cannot be run on Snapdragon based laptops as ARM processors are not supported. Having a VPN working for business users is very important. Please implement a support for Windows for ARM.
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WireGuard Protocol in VPN home products
Implement WireGuard protocol in home products where possible if still missing....
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When is Sydney, AU being added as IP address
I was wondering when Sydney is going to be added as a VPN location for Australian users?
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Product update delay feature
A feature(setting option) where the customer receives a notification and release information about the upcoming product update and can delay its installation on their device(s) if they wish.Dynamic engine/database and security cloud services remain untouched
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Banking Protection Override
Hi F-secure banking protection needs manual override as with some banking sites that i use the banking protection green window does not activate.
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#Tool for Conflicting security programs
A tool for troubleshooting and removing conflicting security programs on Windows/Mac operating systems in order to install F-Secure Total(could be integrated to Total as well)
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Add a new function-customized bank protection list
We often find that some bank URLs are not warned by FSecure as bank protection and do not interrupt other connections. In addition to the time-consuming waiting process of submitting F-Secure analysis, it is recommended that users first add and define a list of bank protected URLs so that they can receive immediate…
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F-secure should support Windows 10 LTSC version 1809
I think F-secure should support Windows 10 LTSC version 1809, because many companies use it, and it has an end-of-life date in 2029. But now we have to use another antivirus program.
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Great News: Email Digest is Here!
Dear Community Members, We are happy to announce that we have set up a new Email Digest! This weekly email will help you stay updated on all the latest conversations, announcements, and events in our community. What You Will Get: Highlights: A summary of the most important posts and replies. Activity Updates: News about…
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Provide renewal operation and User Guides suggestions
For renewal in the app, it is recommended not to directly direct users to the store, but to allow users to enter the existing subscription code or go to the online store. The mobile app has not been able to provide renewal operations. Users often cannot find renewal. It is recommended to use the same interface as the…
