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Not removable trojan
Hello, Maybe you can help me since I can’t contact any F-Secure agents… I get this message, but the trojan cannot be removed. What to do now? Thanks for helping me out!
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ID Protection
I tried to update my ID protection, but F-Secure page tells me that I do not have available licenses. So, have I understood correctly the new ID Protection app refresh correctly… I can't use ID Protection with laptop and phone without each having a separate Total lisence? When I bought ID Protection license I could use it…
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VPN not working when computer is connected to BT broadband
When the computer is connected to BT broadband and the F-Secure VPN is switched on I cannot access many websites including BT Email, Gmail, Bank, Building Society, NHS, BT Weather, National Rail, UK.Gov The same problem also occurred with Freedome, I uninstalled Freedome this week and I am now using the new VPN software. I…
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App language
Could you add an option to change the language of the mobile app? My device is set in English but I'd like to use the app in my native language.
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Can not get VPN started on Mac with MacOS 14.1.1
Forced to move from Freedom to F-Secure new app and can't get it to start. Just moves toggle to OFF as soon as I try to move it to ON. Also says 'updating' in SETTINGS/UPDATEs and never moves beyond that. Any ideas?
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F-secure for mac: Cannot quit application
F-secure version: 19.6 (61923) macOS version: Sonoma 14.4.1 F-secure does not quit after clicking on the Quit command in the Menu bar. Keyboard shortcut (⌘Q) does not work either: I still can see the F-secure icon in the status menus of the Menu bar Even if I Force Quit the F-Secure process via the Activity Monitor, the…
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fshoster32.exe high cpu usage, windows 11 v.22631.3447
Few days ago updated from F-secure ID to latest F-secure vault (salasanaholvi, F-secure TOTAL perhaps is actualyl name of software) Since then , once started, fshoster32.exe uses 30-40% of cpu usage. Also have MS Defender subscription and have whitelisted whole F-secure TOTAL folder and fshoster32.exe process aswell. Also…
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New VPN app works really bad
Hi, i updated recently to the new VPN app and it's been really unstable. More often than not I have to turn it off and back on to be able to go online. Often i just have to turn it completely off to be able to browse interent. Is this a known issue? Freedome was much more stable, although I had to turn it off/on every now…
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XProtect PlistConfigdata_10_15.pgk Virusalert?
Today my Mac, macOS 14.4.1, came up with an virusalert while running Softwareupdate to install the new XProtectfiles, 2192 and 131! What is the Problem?
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High CPU usage of service
One of these services are using 30-40 % CPU. Why I only have VPN from you. I use Bitdefender against virus …. I had to stop these two, so for now I use old Freedom that works with no problems.
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Windows 11: Freedome replaced by F-Secure
Hello, Yesterday I was summoned to deinstall the Freedome App and to install the F-Secure App instead. The reasons given are not very clear (all of a sudden: end of life?). I have a valid subscription until the end of this year. Anyway, I did as I was told, but I now have two issues: The new programme starts whenever I…
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F-Secure Client Security Premium 15.30: Does not update
Hello, I used to have an old version of F-Secure (version 13.11.110, installed in 2019) on my Windows 10 laptop (Windows 10 Home, version 22H2, OS build 19045.4291). Yesterday I upgraded it to F-Secure Client Security Premium 15.30. After the upgrade, F-Secure does not seem to be getting any updates. When I click on the…
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Make opting out of web traffic scanning in the settings actually work
F-Secure Internet Security and F-Secure Total (I tried both) still monitor Internet traffic even with web traffic scanning, browsing protection, and banking protection turned off and I never installed F-Secure's browser extension. Even with all of that turned off the "websites checked" counter on the "Secure Browsing &…
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F secure VPN
I am having issues when installing the new f secure app. Following the instructions provided, when the new F Secure app launches it prompts me for a subscription code ( and when I enter mine, it says I need to check my internet connection is work and try again). I have done this and it repeats this each time. Internet is…
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Change from ID Protection to F-secure app
Item #3: The app advise me to release one license. I do not want to do that. How do I proceed? In the ID Protection app, select the Activate new app link in the end-of-life notification. The Update to the new F-Secure ID Protection app page opens. Enter the email address and password for your My F-Secure account in the…
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我发现了一个bug
我的测试版版本账号订阅过期，没有自动续期
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F-Secure update for ID-Protection Chromebook
I use ID Protection on Windows, Android and Chrome OS (Chromebook). I was able to upgrade the first two, but on my Chromebook … :-( I think the F-Secure Corp is missing the fact that Chrome OS/Chromebook is widely used and deserves support for the new app. So, when can I get it?
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VPN Server in Finland slow
What ISDN connection is that Finnish VPN server behind, as the connections are stuttering so badly. When you switch to, for example, a Swedish server, it works much better. Get those cables sorted out there!
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'Every FOUR weeks' Scheduled Scan _incorrectly_ schedules & runs every 7 days, every week. WHY?
F-Secure Version 19.3 Under Settings > Scanning Setings > Scheduled Scanning, the program does not function correctly; Specificially, the setting 'Perform Scan: Every FOUR week' does NOT schedule correctly: instead, it sets a scheduled date of 1 week (7 days) in future, instead of 4 weeks, every time… and scans indeed…
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Some ideas of current Customer Service for Consumers
The current support/customer service aimed at consumers is not necessarily the model of the 2020s, and is a little bit confusing and somewhat poor in its accessibility. The structure and role of the Community is mixed, undersized and several technical elements are missing from the telephone service (waiting information,…
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Need to know right away
1.) Is Freedome vpn inside the F-Secure TOTAL or do I need to download Freedome vpn separately? 2.) Whats the direct download link for the Freedome vpn itself?
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Banking protection stopped working?
Banking protection was working fine, but today I no longer get the green border appear on any secure site in any Chrome, Firefox, Edge browser. Removed and added the extension back again, rebooted pc, but has not helped.
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F-Secure extension: this site has not yet been rated
Hello, When I do a search, the F-Secure extension no longer evaluates the proposals. For each proposed site, F-Secure indicates "This site has not yet been rated" This malfunction is for Firefox, Edge and Chrome. The result is the same with Bing, Google or DuckCuckGo Example:
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Firewall
Hello, Will the next version of F-Secure contain a firewall? For now, we have to use the Windows firewall. Many other security solutions include a firewall. I believe a few years ago F-Secure had a built-in firewall. Deleting it is, I think, a mistake compared to other security solutions.
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Password lock
No problems with the migration however one issue I have is that with the old version on mobile, I never had to put in my master password every time I opened the app. Now I have to put it in every time! This is a real pain as I use this app 100 times a day. My master password is very long and half the time I cant even…
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Switched from Freedome to F-Secure VPN resulting in problems
After switching from Freedome to F-Secure VPN on my MacOS Sonoma 14.4.1 (Apple M1), I have very slow opening / slow access of websites and web applications. Often even with timeout errors. Sometimes when I retry a second time, the pages etc. appear. Are you working on a solution for this massive performance problem?
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Browserpirate in Google Chrome
When searching in Google Chrome, the search engine switches to browserpirate to bing. How do I get rid of this setting or how can I lock the damage setting with f-Secure?
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My FS Protection subscription has expired
My FSP subscription has expired and has not been automatically renewed. Please handle it, thank you.
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synchronizing ID-protection between desk top and android phone
Helo I have recently reinstalled ID-protection on my desk top. In my account the license is activated for the desk top and my android. When I try to connect them the synchronisation code is not accepted. I get the message: 'synchronisation error: synchronisation failed' can anyone help me with this. Roland
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Is there anyway to get a VPN status on/off indicator in the Taskbar for the new Privacy VPN App.
I've just upgraded from the F-Secure VPN to the new Privacy VPN on my PC. When I used to use F-Secure VPN, there was an indicator on the Windows Taskbar, so you could easily see when the VPN was conneted or disconnected. Unfortunately I 'm disappiointed to find that there is no VPN on/off indicator on the Taskbar with the…
