-
Re-enable You are protected panel
Hello, When I ticked the two arrows to the right to minimize the top panel of the UI (nice feature) I can't get it to re-open to the original panel (2nd image/link). If I tick the arrows, it just seems to advance, refresh back to itself. The only way to get those arrows to be active again, is to close out of the app and…
-
ID Protection
How to configure ID Protection for access using biometric reading on Windows PC?
-
Vanishing passwords with new version 19.3
For both me and my mum a significant number of passwords is missing after the changeover to the new version of ID-Protection (version19.3). Usernames are still there. Updarte procedure: First I updated to the new F-Secure app on my PC. by adding a new device from my account and installed version 19.3. I synchronised…
-
Testbericht
Hallo, im letzten Test der Stiftung Warentest im März 2024 ist F-Secure leider nur im Mittelfeld gelandet. Was hat sich verändert?
-
Can’t see my devices on ap
hello.. I have a 5 user vpn package for devices.. but on new app I can’t see my account/devices.. it just keeps saying add device.. yet all devices are protected & in date.. thankyou
-
Browser Extension not working. How do I solve this?
Hello my browser plugin is not working on Edge and Firefox. I get the info when I click on the browser extention. Operating system is Windows 11. My F-Secure application is running. It says: Security application not found
-
F-Secure asks the browser extension to be reinstalled all the time
I have the Chrome browser extension installed on all Chrome profiles and on Safari also. Still F-Secure pops up and asks me to set it up. If I click setup, it takes me to the webstore where obviously the extension shows as installed with only "remove" as an option. Removing and reinstalling does not change anything, next…
-
Firefox extension blocks all traffic
Hi, when I use Firefox all traffic is blocked when the extension "Browsing Protection by F-Secure" is enabled. When I disable this extension I am able to navigate to a website. macOS version: 12.7.4 Firefox version: 124.0.2 Extension version: 5.3.11 I now keep the extension disabled. Is this a known issue?
-
Why can’t I renew with my code?
Hi, I have been using F-secure products for quite a long time. I have always been renewing my subscription with code in advance. But when I tried it today, I can’t insert the code and it tells that it will be available from 7/10/2025. Have the conditions been changed or is the mistake somewhere at my end?? Thanks in…
-
F Secure Not DeletingMalware
F Secure scan has identified Trojan.TR/AD.ShellcodeCrypter.argaa on my computer but could not trash it. How do i resolve this matter?
-
Password Vault greyed out on MacBook Pro M3, Sonoma 14.4.1
Hello! I'm a long time F-secure user, but on my first Mac now. I have installed and uninstalled Total several times now, but just can't get the Password Vault to work. On initial installation when configuring Vault's Master Password it said "This password is too easy to guess…" no matter how complex password I entered. Did…
-
F-secure Total VPN "Loading" without end
Hi everybody. I Just noticed an intermittent but very dangerous bug of the MacOs F-Secure Total 19.4 concerning its VPN. After my Mac gets awaken the VPN gets stuck on loading and killswitch is not working. I can access the internet without problem even though VPN is activated on startup and killswitch is on!!! The same…
-
Why Does MAC Client Still Call App 'Freedome'?
F-Secure changed name from Freedome to just VPN. However, I just updated to latest Mac release and the app still identifies itself as Freedome. When will this change?
-
Analysis stopped .... Impossible to achieve analysis... Reboot and try again
Hi all, My system is Window 11, and I can't achieve the full analysis : after a while, I get the error message in post title. I can't attach the error screen in my post... Reboots don't solve the issue. I uninstall and install F-Secure again : same behaviour as mentioned in the title, but no specific error code is…
-
Bring back the manual 'Game Mode' feature. Why do you keep REMOVING valuable features from F-Secure?
As of F-Secure Safe Version 18.1 (October 2021), you have REMOVED the very valuable ability for your customers to manually turn 'Game Mode' On or Off. Now the process is entirely "automated', with NO way for customer to start or stop Game Mode. This is undesirable, non-sensical, and quite troublesome. I've yet to see an…
-
Mac App not working properly
Hey, I have a few issues with the F-Secure total installation on my M1 Pro and Windows. Only on Mac: When trying to initialize the password manager, it asks me to create a master password, but it won't accept any password. It will literally say "This password is too easy to guess…", no matter what I type in. On Windows…
-
F-Secure VPN use in Qnap QVPN
Hi. As Microsoft crippled WebDav by closing office files usage thru it there is need for replacement. QVPN needs VPN that offers OpenVPN configuration files. Does F-secure offer these files and does anyone have experience in connecting QVPN with it?
-
backup disc scan
How do I stop F-secure from trying to scan my (big) backup disc every 30 seconds?
-
Adding another license on an existing F-Secure account (and on a different device)
Greetings from Canada (I live just outside of Toronto)! I've been using the F-Secure Internet Security product for my Android device (I have the Pixel 6 Pro mobile (cell) phone - though I'm going to upgrade to a Samsung Galaxy device (potentially) in the next few months in the later part of 2024) for almost two years and I…
-
Virus
Hej! f-secure har hittat ett virus som ej programmet kan ta bort. Viruset heter Android/AVE.Evo.cldbt. F-secure kan ej ta bort detta hur skall jag göra? Mvh Peter Söderman
-
VPN
Hallo Das VPN von F-Secure blockiert mir den Zugang zum Modem von meinem internen Anbieter. Ich muss das VPN immer deaktivieren, dann habe ich den Zugang zum Modem. Gibt es eine Möglichkeit das, nur die Webseite für den Zugang zum Modem das VPN umgeht ?
-
Passkey
Hello, Are F-Secure developers planning to introduce passkeys into the password manager?
-
Security application not found
Surf protection add-on says: Säkerhetsapplikationen hittades inte (Security application not found) and cannot connect to this application. Reinstalling the add-on did not help. Wat can I do to have this functioning? Also the bankbanner does not function. It does not function on Edge and Firefox.
-
Hope check antivirus updates records on Android tablets
Dear F-Secure Team, Experience in using various operating system devices Some official uses may ask for update status We look forward to providing the latest update records related to records or log output on each device. Convey the above suggestions on your behalf Looking forward to opportunities for development and…
-
I wonder where to login and logout from F-Secure Forum????
I wondering where is to login and logout from the F-Secure Forum… Been searching around and keep looking all over the place. Can anyone in the forum help me out. It seems like there is no logout functionality to the forum. (LoL!) Thanks! Rusli
-
Need Advice on F-Secure total security
Hello, I'm considering upgrading to F-Secure total security, but I have a few questions before making the decision. Can anyone who's dgcustomerfirst already using Total Security share their experiences with the product? I'm particularly interested in hearing about its performance in terms of malware detection, system…
-
https://www.paypal.com/
Is the url in the title categorized as bank or not(wakes up banking protection).Url Samples sent to lab many times no answer given..Maybe community moderators are luckier than customers in queries ??
-
Banking green outline doesn't fully connect
Hello. Today I noticed that the green outline that indicates secure banking doesn't work correctly anymore. When I go to a banking page the outline starts to go around the screen but goes back just when it's about to connect, it keeps trying to reconnect every time you do any action in the online bank. This has previously…
-
How to secure website using f-secure?
Hy dear community can you please help me? Can I use any feature of f-secure that can help me to secure my website from data copying by any API.? I want to stop people or my competitors who are using my website and scrapping my data.
-
F-Secure plugin for Firefox does not open Google sponsored pages (www.googleadservices.com)
F-Secure plugin for Firefox does not open Google sponsored pages (www.googleadservices.com). If I disable the F-Secure plugin for Firefox, the windows open normally. The F-Secure add-ons for Chrome and Edge work fine.😒
