What to do if my VPN breaks down every now and then

JoGeHa
JoGeHa Posts: 6 Explorer
in Privacy VPN

my VPN breaks down without any signal. Resulting in no access to the internet.

What can I do to get rid of these interuptions.

I have a Mac/iPad/iPhone and the cut off happens with Safari, Chrome, Firefox etc.

Thanks for a suggestion.

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Answers

  • PawełP
    PawełP Posts: 387 Moderator

    Hello @JoGeHa

    Thank you for your post.

    If the VPN issue you mention is slow opening of pages in browsers, then this may indicate a problem with TLS 1.3 hybridized Kyber support.

    The article we published on our forum will be helpful in this situation: [Windows/MacOS] I cannot connect to the internet using Edge, Chrome or Firefox while the F-Secure VPN is turned ON

    If necessary, it is also worth checking which VPN protocol settings you use on your devices. Changing the settings between IKEv1 and IKEv2 may help solve the problem.

    Please also check if the VPN problem occurs on different locations.

    Let us know if the situation has improved.

    Best regards.

    Pawel

    Making every digital moment secure, for everyone


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  • JoGeHa
    JoGeHa Posts: 6 Explorer
    edited November 13

    Thanks @PawełP for your reply to my question.

    Some more information: I work with Safari - I do not know wether this effects the problem.

    My problem is not 'opening slow', but 'cutting off'.: every now and them (both at home as outside) my WiFi connections abrake down due to the switching off of the F-secure VPN. both in the F-Secure app as in setting the VPN is off. It switches on (more or less by itself) when I open F-Secure or Settings to check the VPN connection.

    Could it be a Safari problem? An do you have suggestuions to tackle this variety.

    Thanks for your reaction!

    Kind regards

    Johan Hahn

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