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Standalone ID Protection reaching End of Life
Hello Cybersecurity Enthusiast, It is with a heavy heart that we share the news of the standalone F-Secure ID Protection reaching its end of life after May 22nd, 2024 😢. This decision means that these products will no longer protect your devices or receive updates beyond this date. However, we have been hard at work to…
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For Android 10+ users
If your Android device is OS 10 or 11, and in case you are not able to launch ID Protection with Password manager, then you can check your device 'Setting' in 'Developer options', find out 'Enable view attribute inspection' and switch off it. Best regards, ID Protection team
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F-Secure ID PROTECTION now available
F-Secure ID PROTECTION – an easy-to-use service that helps minimize the risks of identity theft.
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How Password Vault syncs between devices when one is offline
Hello :) Could you help me to understand this please, but if our passwords are not stored online, on your servers, but only in our Total apps, how does it sync when my notebook is offline, but I created a test login site on another PC. I shut that PC down, then start my notebook and it's synced to that device? Is it synced…
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Key refused in chrome extension on windows 10 64b
Hi community, I try to install the extension of the password manager in chrome on a windows 10 64b and when I put the key it refuses. This worked well with chrome on my windows 11. Please do you know how to validate this key ? Bonus question: it's impossible to have a chat with the support, any tips to contact them ?…
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Opt-out my email from being searchable publicly
Hello i would like that my email not to be searchable in F-secure, how can i do that?
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Aotomatic password fill in does not work
Since the installation of the latest version of Total F-Secure under Windows 11 the automatic fill in function for passwords does not work any more. The plug in for firefox asks for a new authorization code. But wenn I get the authorization code from the program the firefox plug-in rejects the code as invalid. Using Google…
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Kein Login im Passwort Tresor möglich
Nach dem Login und Passwort Eingabe erscheint folgende Meldung : Es ist etwas schief gelaufen . Starten Sie die App neu oder versuchen sie es nochmals. Wer kann mir weiter helfen ?
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Authorizing Password Manager on FireFox fails after update on 13.09.24
Hello. On 13.09.24 there was a major program update for all engines and OneClient. After this update, my FireFox instances automatically lost the Password Manager authorization which has happened in the past too. This time, however, copying the new Autofill code didn't work - it fails with a message "Invalid authorization…
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No link to renew on the subscription page?
I'm set to manual renewal. Clicking the link in the email brings up a "Buy Now" screen but nothing happens when I click it. There's no option on my subscription page either.
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ID Protection on my PC doesn't generate a a code for connecting a new device
Hi. As the title said. I'm trying to connect my phone to the password vault, but for some reason I'm getting en error message on my PC the the "sync code download failed. Try again later". Is this some server issue and will be resolved shortly or I need to do something in else in order to use my vault on my mobile device?
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Where to download ID Protection only?
I'd like to utilise ID Protection on my work laptop and naturally I don't want a full blown TOTAL package to be installed there. I can't find a download link on myFsecure pages either so where can I get it?
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2 users on same Windows 10 desktop, users' own password vaults
Hello! I have 2 users with F-Secure ID Protection licenses. They have own local Windows accounts and wish to user their own ID Protection password vaults in Windows. There is another thread related to this but for some reason it doesn't work . F-Secure ID Protection works for the first users but not for the second user.…
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F-Secure from Internet Provider and new version ID Protection not compatibe
Hi, I have Internet Security and Virus Scanner package (Powered by F-Secure) from my Internet provider (Ziggo Safe Online), which I pay for. However, I have separate licenses for ID Protection. To install the new version of ID Protection, it requires the Internet Protection to be uninstalled. It says it's incompatible with…
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Why do I need to authorize again and again...password manager in Firefox?
Every time when Firefox updates it or the F-Secure Total updates it, I have to re-authorize the password manager plugin in Firefox? This is not right, how can this be fixed permanently?
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Master password and link code, a word of warning.
Ok, so I messed up. I have id.protection as part of the TOTAL-subscription and have it installed on both my phone and my laptop. I migrated to a new laptop and erased the ssd on my previous one. I then installed id.protection on my new laptop and was about to get my link-code from the app on my phone. As it turns out I had…
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ID-Protection to F-Secure Total on Windows 10 will remove WithSecure Elements Agent
On my company notebook (Windows 10), I use the WithSecure Elements Agent and ID Protection from F-Secure together. Now I am asked to update the current installed F-Secure ID Protection software ( end of life). With the new instsaller software I'm getting the message that I need to uninstall the WithSecure Elements Agent…
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Connect devices greyed out in ID PROTECTION
When I want to synchronize the new F-Secure-app with the ID PROTECTION-app on my iPhone I can't get a sync-code, because the option 'Connect devices' in the ID PROTECTION-app unfortunately is greyed out. It's also impossible to export the passwords, because the option for exporting is missing. I found out that the…
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ID Protection
I tried to update my ID protection, but F-Secure page tells me that I do not have available licenses. So, have I understood correctly the new ID Protection app refresh correctly… I can't use ID Protection with laptop and phone without each having a separate Total lisence? When I bought ID Protection license I could use it…
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Change from ID Protection to F-secure app
Item #3: The app advise me to release one license. I do not want to do that. How do I proceed? In the ID Protection app, select the Activate new app link in the end-of-life notification. The Update to the new F-Secure ID Protection app page opens. Enter the email address and password for your My F-Secure account in the…
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F-Secure update for ID-Protection Chromebook
I use ID Protection on Windows, Android and Chrome OS (Chromebook). I was able to upgrade the first two, but on my Chromebook … :-( I think the F-Secure Corp is missing the fact that Chrome OS/Chromebook is widely used and deserves support for the new app. So, when can I get it?
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Password lock
No problems with the migration however one issue I have is that with the old version on mobile, I never had to put in my master password every time I opened the app. Now I have to put it in every time! This is a real pain as I use this app 100 times a day. My master password is very long and half the time I cant even…
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synchronizing ID-protection between desk top and android phone
Helo I have recently reinstalled ID-protection on my desk top. In my account the license is activated for the desk top and my android. When I try to connect them the synchronisation code is not accepted. I get the message: 'synchronisation error: synchronisation failed' can anyone help me with this. Roland
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How to change my e-mail adress?
I have a newe e-mail adress, how can change my old in the new?
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ID Protection
How to configure ID Protection for access using biometric reading on Windows PC?
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Vanishing passwords with new version 19.3
For both me and my mum a significant number of passwords is missing after the changeover to the new version of ID-Protection (version19.3). Usernames are still there. Updarte procedure: First I updated to the new F-Secure app on my PC. by adding a new device from my account and installed version 19.3. I synchronised…
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Password Vault greyed out on MacBook Pro M3, Sonoma 14.4.1
Hello! I'm a long time F-secure user, but on my first Mac now. I have installed and uninstalled Total several times now, but just can't get the Password Vault to work. On initial installation when configuring Vault's Master Password it said "This password is too easy to guess…" no matter how complex password I entered. Did…
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Replacement App for ID Protection
I keep getting a notification in ID Protection that my app will no longer be supported and to download the new app. However the link to the new app doesn’t work - it says URL not found/invalid. I’m in the UK. Could someone please provide me with a working link? Or the name of the new app. Can’t seem to find comms about it…
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Install fifth ID protection
I have ID protect for 5 devices. 4 Are in use. When I try to install the fifth on another device I get the message that "this person has already been added to your group". It concerns my wife's iPad. She has already installed ID protection on her phone. She only has one email address. How do I get ID protection on my…
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Sharing a password vault between two windows accounts on the same computer
Hi, TL;DR Is it possible to use the same password vault with two different windows accounts? I tried to find a ready answer to my question but couldn't find exact one so here goes mine: I have two user accounts for myself in windows 11 PC. One account is the administrator and the other one is my "daily driver" with only…
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Online payments: no payment card suggested
Hello, I have payment cards stored in F-Secure ID protection, in my Vault. I have opened F-Secure Vault I am at the payment page of a merchant, for example Amazon. In the online payment form, I am not prompted to choose a card from F-Secure (only from GPay). In other words, in payment forms I do not see the F-Secure icon,…
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How is it possible some F secure vault passwords do not correspond between devices and have changed?
Hi there, the above has happened with some of my passwords in F secure password vault (I have a video of this kind of unacceptable anomaly if you'd like to see it), despite being logged in with the same username across two devices. I've recently had several problems with the password manager; namely some of the passwords…
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Thank you F-Secure Total ID Monitoring
Thank you F-Secure that you give parts of the names or words associated with a breach. Last time I went through all of my passwords and login names looking for the ones they showed, and changed as many as I could that were still webpages that weren't 6-10 years old and obsolete. There is another subscription I have for…
