Privacy VPN

James1968

Hi,

i install Fsecure Total on my new laptop, but the Privacy VPN is missing from the app on my new laptop. I tried uninstalling and reinstalling it but still the same, could you please assist.

Regards

James

PawełP

Hello @James1968

Thank you for providing this data.

The primary issue is your processor. The Snapdragon's central processing unit (CPU) uses the ARM architecture.

Follow this link for information on version 19.7 of the program and how to use it on devices with ARM processors: [Windows] What's new in the F-Secure app

Specifically, this part:

This is the reason why the VPN option does not appear in F-Secure on your device. However, this will change in the future.

Best regards.

Pawel

JOnes

In Case like this, I suggest that you contact F-Secure support directly,you get support faster

Support can ensure that latest F-Secure Total ver 19.7/8 is installed correctly on a Windows/Mac device

https://www.f-secure.com/en/support

PawełP

Hello @James1968

We welcome you to our forum and thank you for your comment.

In order for us to be able to help you we would greatly appreciate the following information:

1. What exact operating system do you have on this laptop (Windows 10 or 11)?
2. What processor is installed?
3. Which version of software are you installing on this device?

Thank you for providing this information.

Best regards.

Pawel

James1968

Hi @PawełP,

Thanks for reaching out, i install it from my login page when i add pc below the infirmation you requested.

1. Its on Windows 11 Home 24H2
2. Is running on Snapdragon(R) X 12-core X1E80100 @ 4.01 GHz 3.42 GHz
3. Its version 19.7

Regards

James

Ukko

Hello,

Sorry for the discussion.

Is running on Snapdragon(R) X 12-core X1E80100 @ 4.01 GHz 3.42 GHz

Per release notes (What's New in 19.7): [Windows] What's new in the F-Secure app

This version can now be installed on devices running the Windows on ARM64 operating system, providing expanded compatibility for ARM-based hardware

As I think mentioned "Snapdragon(R) X" is ARM-based, so you managed to install F-Secure Total on your laptop.

However, another part of its current version:

VPN is not yet supported on ARM64, but support will come in future versions

maybe is a reason for absence of Privacy VPN in your installation.

Apparently there is a need to wait a bit until the next release (or some kind of update) that will allow the use of VPN on ARM64 systems. I'm also just an F-Secure user, so I apologize if my understanding is not entirely accurate.

Thanks!

JOnes

https://community.f-secure.com/en/discussion/comment/138875#Comment_138875

And after installing the final version of F-Secure total 19.7, the "release information" link does not provide anything about version 19.7, the last information is from version 19.6, so the lack of VPN support on ARM-based systems remains easily unrecognized

James1968

Hi Pawel,

Thank you for the link and answer to my questions. I guess we jsut have to wait for newer version to be able to have VPN in snapdragon's processors.

Regards

James

Ukko

And after installing the final version of F-Secure total 19.7, the "release information" link does not provide anything about version 19.7, the last information is from version 19.6, so the lack of VPN support on ARM-based systems remains easily unrecognized

sorry for a bit of offtopic. @JOnes , are you referring to Settings place with "release information" and its direction to F-Secure website for more information about release? Or was it some kind of 'in-upgrade' prompt / window about release notes?

I tried today to install F-Secure TOTAL 19.7 on one device and from Settings (UI), I got a correct redirection to: https://www.kb.f-secure.com/s/article/What-s-new-in-the-F-Secure-app?language=en_US&utmid=app-release-notes

perhaps this may also depend on whether the installation is localized or not. I tried with generic English one.

otherwise, it is fixed already.

thanks!

JOnes

https://community.f-secure.com/en/discussion/comment/138959#Comment_138959

The "missing release information" is at least in the Finnish localisation.The situation was the same when switching allready to version F-Secure Total 19.6, the release information of the updated version to which the link refers was missing, @firmy already assured that the issue will be fixed already in the next version, which will probably be 19.8,so "case closed" by now..