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Central Dashboard Internet Security for all Devices
Dear f secure community, as I haven't found any answer to my question with searches within the Internet or the f secure community, I'm trying my luck with an own question :) Use Case: I have an Internet Security Subscription for five devices, from which 4 are in use. Now one of these devices - my mother's PC - found a…
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F-secure does not support Windows 10 LTSC version 1809
I think F-secure should support Windows 10 LTSC version 1809, because many companies use it, and it has an end-of-life date in 2029. But now we have to use another antivirus program.
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F-Secure keeps downloading the same update over and over again
My F-Secure has downloaded the same "Device Protection 1.0.2502.5119" update for a few weeks now. If I try to check for new updates, it always just downloads the same update. Why?
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Full scan stuck at 99% v25.2 (6.0.1641.0)
Hello, I'm having an issue with the Full scan pausing at 11% then getting stuck at 99%. I previously contacted support who asked me to uninstall and reinstall F-Secure Total (and if needed use the uninstall tool). It had worked on one PC, but now that I've installed Internet Security (I have two licenses) on another…
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Battery drain issue
F-secure Total still starts draining the battery once a month. (50-90%) Uninstall and reinstall used to help, but not anymore, straight back to 44%… This has been going on for months now. iPhone12 pro
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iPhone app drains the battery
Hi, After the recent update of the F-secure app, the power consumption on my iphone has increased substancially. Yesterday alone the app was taking 95% of the battery. Something wrong with the new app version?
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F-Secure Total: Full manual scan freezes at 11% and not progressing
F-Secure Total Version 19.8, Windows 11 Pro 24H2, Fujitsu Lifebook E449, RAM 16,0 GB Full manual scan gets stuck at 11% 304,524 files of ca. 400,000. SSD drive C:\ 80 GB free Last scanned folder c:\ProgramData\Package Cache{10725A82-69E2-521A-2E4F-94312A28AA90}v10.1.25398.1\installers. No process is locking the folder.…
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Add an existing device
My smart Tv got protected with F-secure before but I can't add it now. What should I do to add it again?
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Continued pop up indicating "AMSI detected harmful content Reason: LNK/Dldr.Agent.VPLZ"
Hello, My F-secure software continually reports (every 5 minutes or so) the following message in the Windows notification area: "AMSI detected harmful content Reason: LNK/Dldr.Agent.VPLZ" I have run a full scan and nothing was found. I also ran multiple antimalware and antivirus software programs, and nothing has been…
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Firewall, ID Protection, VPN and Banking Protection
This discussion was created from comments split from: Firewall, ID Protection, VPN and Banking Protection.
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Geräteneustart erforderlich
hallo, heute nacht kam es zu der aufforderung " ", inzwischen habe ich 3 mal neugestartet und bekomme die meldung immer wieder erneut. unter updates habe ich gesehen, dass "Device Protection" fehlschlägt. was soll ich tun?
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V25.2 simplified update information
Hello, I'm just wondering, with the updates being simplified into one entry, is F-Secure still using, updating OneClient, Capricorn, Hydra, and Virgo? Or, have those, some of those components been removed? It can be hard to truly know what is, was being updated without that information we were previously used to seeing.…
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DeepGuard breaks Elder Scrolls Online after the 24H2 update
After the Windows 11 24H2 update, when I tried to play the Elder Scrolls Online game, I was unable to do anything with my character. Neither keyboard nor mouse movements had any effect; in fact, I had to resort to Task Manager to return to the desktop. That was several weeks ago, and I was able to recover by rolling back…
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F-Secure sometimes deactivated?
Without any upgrading of the program. Why? To enable it again, I need to restart the computer. No other ways to enable F-secure. No access to the Security-page on the Windows 10-computer. No virus - no malware - I think… A full scanning gave nothing. And the program gives no warning.
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DeepGuard blocks python and related processes like conda/pip
Hi, I am running MacOS 15.3.1 with F-Secure "Cassiopeia update 2025-02-28_fw", and for a long time (over a year) I have had many problems with DeepGuard and python. DeepGuard tends to block pip/conda installations (especially if done in a virtual environment) and often blocks jupyter-related processes as well (the most…
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virus
hey I have virus or more viruses on my computer how do I get them off? I bought your services and still here they are…
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Critical: F-Secure is not scanning all files on macOS
I am wondering if users are aware of the fact that F-Secure is not scanning all files on macOS leaving users unprotected in certain situations. I use v19.10 and sync files with a Swiss cloud sync tool which is working similarly to Dropbox. When files are synced, those are not scanned for viruses during creation nor…
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Error connecting to fsbwserver.f-secure.com. Has the update server address changed?
Hi, I've been running the F-Secure Linux Security for quite a long time and since February 7th 2025 I started receiving DNS lookup failures for the database update server fsbwserver.f-secure.com. As shown below, I can successfuly resolve f-secure.com: $ dig +short f-secure.com 23.4.67.115 $ dig fsbwserver.f-secure.com ;…
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Battery drain
Hi there, ever since i recently bought a new phone and (re) installed f-secure the app has been draining the battery of my iphone 15: over 71 hours of background activity over the last ten days.. I am on ios 18.1.1 and f-secure v. 24.11.304703. Can you pls help? Thx! Jelmer
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DeepGuard bloks DCS.exe
Deepguard doesn't allow to start Digital Combat Simulation with "entry point not found error in DLL" message. ( the win 11 is in hungarian) I cannot allow dcs.exe because that isn't among the blocked applications. If I stop running the DeepGuard DCS runs fine, but I think it isn't a convinient solution. Does anyone have an…
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F secure updates are unsuccessful
Hi, my f secure last successfully updated on 26th Jan 2025. Updates have since been unsuccessful. I am running F-Secure Client Security Premium Version 15.11 and operating system is Windows 10 Home. Can somebody help. Thanks
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Security Cloud - doesn't connect
Hello It takes a long time for the Security Cloud to connect.Is that the case at the moment? LG Falke1
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Cant update...
Hi, I have a valid subscription of PC Total Security in my Win10, but since january the 24th, when it installed an update F-Secure Capricorn Engine (64-bit), the software is telling me that the virus database is outdated. The point is that when I click looking for updates it shows me there is no connection against the…
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When will you be fixing your deep guard
When running Finnish cottage simulator from steam, i get Steam aplication load error 3: 0000065432 preventing the game from running. i tried everything else, including complete wipe of steam installation and reinstalling the game, but nothing changed. Untill i toggled off deep guard and anti virus shield from F-secure.…
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F-Secure 19.9 not working on Sonoma, log reports Bedrock UpstreamKit.framework, solution?
Hello, I have a problem with F-Secure 19.9 (63790) and macOS Sonoma 14.7.2. The software hangs on "Waiting for initial update..." and after a few minutes it says "Malware protection malfunction" and "Device reboot required", after system restarts it does the same problem. Uninstalled with the F-Secure utility, deactivated,…
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F-Secure did not inform me that I wasn't protected...
I have a 2012 Mac Pro that seems unable to update beyond the Catalina (OS 10.15.7). My subscription renewal was due on 4/12/2024, so as usual I renewed early to protect myself and the other two family licensees. Their newer computers automatically updated, but mine continued to show the 'Subscription Expired' details (red…
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Πρόβλημα
Το προιόν στον υπολογιστή μου, δεν κάνει Έλεγχο ενημερώσεων και δεν κάνει σάρωση για ιούς. Υπάρχει πρόβλημα.
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Downgrade to Internet security
I have Total (now expired) and want to downgrade to Internet Security because I do not use additional features. Do I just apply a new subscription code on my F-Secure subscription renewal, or do I need to uninstall Total and reinstal Internet Security. How does this effect my current account and if cancelled then how do I…
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How to turn off the "Restart Deletion Prompt"？
Hi, I have a problem.
When F-S finds a suspicious file that is running, it will prompt that the file has been blocked from running, but it needs to be restarted and deleted, I chose to postpone the restart, and listed the file as allowable, after a while, F-S reminded me that I need to make a restart choice, I even deleted…
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デバイスを保護するための招待状を受け取りましたか？・・・・・いいえ、まだです。
デバイスを保護するための招待状を受け取りましたか？・・・・・いいえ、まだです。
