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Antivirus Database fails to update.
How can I fix this problem, it says update successful with todays date and time but underneath it says update failed. Very frustrating to keep getting this message saying CRITICAL update required. Can you tell me how to fix the issue please?
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How does, is Firewall Sensor helping to protect our devices?
Hello :) What is (besides what the name implies) the new Firewall Sensor in v25.9 actually doing, how it it enhancing our device protection? Monitoring inbound and outbound connections more critically? And why, how would we know if it's causing system, connection problems? Added firewall sensor for Device Protection. It is…
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F-Secure Total 25.8 Language/Notifier Issue
Good day, my F-Secure was updated to version 25.8 today, and I noticed that the notifier display looks strange (from system update to VPN notifier display, see below). My language installation preference is Traditional Chinese (Hong Kong). May I ask if anyone here has encountered the same problem? Also, may I confirm if…
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Who to even go to for Mobile support?
Email support hasn't responded for weeks. How do I get the Premium Plus service that I paid for?
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update fehlgeschlagen
das update für Geräteschutz funktioniert nicht: "Fehlgeschlagen"
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Download of new virus definition fails
Hi, I am using version 25.8. I tried several times to delete F-Secure and to reinstall it. But the issue is not be solved. The download of the newest virus defintions is still failing. To delete F-Secure I used the deletion tool of F-Secure. Best regards, Christian
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How can I scan the computer ? There is a mistake
I use MBP Tahoe 26.0
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Virus database
Why the virus database is not updating. It just says it should update but it just doesn't succeed. Every time I try to update the virus database, I get the message shown in the picture.This is my product: Internet Security & Scam Protection
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F-Secure 25.8 Language/Notifier Issue
Good day, my F-Secure was updated to version 25.8 today, and I noticed that the notifier display looks strange (from system update to VPN notifier display, see below). My language installation preference is Traditional Chinese (Hong Kong). May I ask if anyone here has encountered the same problem? Also, may I confirm if…
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Why does F-Secure keep telling me that I need to restart my device.
This often happens as soon as the computer is booted up and is very annoying. It also does it when I am in the middle of something and is even more annoying. How can I put this right?
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What is that?
There seems to have been a mistake here
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Device protection
I tried every tip, you gave here,from new installation to uncheck the IP 6 network, but the problem still remains, that the device protection is not working (update fails at 42%),it really makes you question your software choices. i got another pc,with no problems at all, f secure gets all the updates and work properly.…
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Bug in Scheduled Scan Notification – F-Secure Total 25.8
Hi,After updating to F-Secure Total version 25.8, I noticed that the scheduled scan notification shows placeholder strings instead of the proper message.Specifically, it displays:Flyer.ScheduledScan.Begin.Title Flyer.ScheduledScan.Begin.Content The scan itself seems to start correctly, but the notification text is clearly…
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Threat descriptions and removal/elimination instructions
Are the threat descriptions and removal/elimination instructions on the F-Secure website https://www.f-secure.com/v-descs/index.shtml up-to-date and do they apply to all supported software and device platforms (win, mac, android, iOS). For example, no descriptions are found when searching for "Anatsa" and "Teabot"?
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A beginners fear of Android malware
This could be a stupid question and I am most likely over reacting, but as it worries me and people say "there are no stupid questions", here we go. I am worried about a possible infection concerning an Android device. I used this Samsung Galaxy A52s, last March I switched to a newer model and it has been idling since…
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Endpoint Protection Service
I have a process using most of my cpu called Endpoint Security Service It resides inside the F-secure folder I cannot stop it or delete the .exe file. Its icon is a red basdge outline (so not a usual F-secure icon) Id it really part of F-secure, or have I been infected? If part of F-secure how can I stop it using all of my…
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Device restart needed
Around June 24, 2025 my F-Secure began prompting me for Device Restart. Restarting the machine does absolutely nothing. After restarting, I get another dialog box telling me my computer is not protected and to restart. The "not protected" dialog box never goes away. I've attempted to restart from the F-Secure dialog box…
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JVH
How can I delete old computers,which are not used any more, from my account?
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Accès aux serveurs
Bonjour, Depuis un certain temps, j'ai un message de connexion impossible dès que je dois faire quelque chose qui a besoin du serveur. Si quelqu'un a une idée ou a déjà eu le problème cela m'aiderais peut-être Merci
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Tor browser has been blocked
My Tor browser has been blocked since I updated it a few minutes ago. The new version is 14.0.9 for Windows. This is what happened: Drop.Win64.MemMapSelf.117314
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Es erscheint immer wieder die Meldung das ein Neustart erforderlich ist
Seit Montag 24.04.25 erschein immer wieder kurz nach dem Start die Meldung "Bei F-Secure ist ein Fehler aufgetreten, und es ist ein Neustart erforderlich, damit der Schutz funktioniert." Keine weiteren Angeben. Die meldung erschein nach jedem Neustart erneut. Ich habe bereits F-Secure deinstalliert und über "MyF-Secure"…
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Restart error message - can I send an fsdiag2 report ? Company subscription
(company owner with subscription on multiple devices) Thanks, paul
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F-Secure products 25.6 updates for ALL platfroms
What is the estimated update schedule for 25.6 version for ALL platforms Status 24.7.2025 * Version 25.6.1 version has been published at Apple Store (25.6.312832) ,iOS * Android Mac Win There should be a separate status view of published versions on all platforms, also in the community
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Graby
I have the message Products and Devices has failed to update. I have Lenova tower
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Pokerstars client not updating
Hello, I have an issue with Pokerstars client not updating. I have tried uninstalling, rebooting etc. Only thing that will make software update is rebooting to: "Safe mode with Networking" and then it will update OK.. I tried disabling all components in F-Secure and also disabled Windows Firewall. Still will not update. I…
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Ständige Abo-Information nach Start des Betriebssystems Windows 10
Wiederholt startet mein PC mit Windows 10 nach einigen Minuten mit einer Abo-Information.
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Moved: Wrong language in email!
This discussion has been moved.
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F-Secure Installer MD5 or SHA-256 Checksum
Where on the website can I locate the F-Secure MD5 or SHA-256 hash to compare against the installer file I found in my Windows PC?
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F-secure installed but won't open UI
F-secure worked just fine at first. However, since my pc was upgraded with a new GPU and Windows11, I can't open the app anymore. I have uninstalled with the special tool, and re-installed like 12 times by now. Tried the Webview2 solution, but all to no avail. As I got my F-secure along with my internet provider, I have no…
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FS always gets stuck at 14% update progress.
The FS homepage reminds me that "your virus database has expired....xxx". When I click the "update" button, the update tab page shows the progress constantly at either 14% or 100%. I don’t know the reason for this, because my computer doesn’t shut down often. After the last reboot of the computer, I found it could work.…
