Update fails

McFatum
McFatum Posts: 1 New Member
edited April 9 in Device Protection

Hi there, since a few weeks (i guess) the update of the device protection fails. I uninstalled f-secure with the removal tool, restarted the computer and reinstalled f-secure. The same error. I add the most recent fs_diag report.

Please help.

Thanks in advance.

Daniel

Edit: PII removed

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Answers

  • Firmy
    Firmy Posts: 2,171 Community Manager

    Hello @McFatum

    Welcome to the F-Secure Community. Thank you for your question.

    For your privacy and security, please refrain from submitting the fsdiag publicly in this forum. To protect your identity, we have removed the fsdiag from your post. If you need to submit the fsdiag, we can send you a private message, or you can send it to us privately.

    I have sent you a private message. Kindly generate a debug log for us to investigate the issue, and please share a screenshot of the error as well.

    Thank you, and have a lovely day.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
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