Has "turn off" been moved again ?

PhilipJ
PhilipJ Posts: 5 Explorer
edited April 9 in Device Protection

Using F-Secure version 25.2 and I am trying to temporarily turn F-Secure off to see if it the cause of a problem I am having with a shopping website (can't complete checkout).

I've searched the internet for "How to turn F-Secure off" but the only comments I can find (from 2023) refer to an option in "Help and Support" that is not there in my program.

Have you moved it again ? If so where is it now ?

PhilipJ

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Accepted Answer

  • TVC15
    TVC15 Posts: 111 Adventurer
    edited April 2 Answer ✓

    Hello @PhilipJ

    That option was discontinued in v25.2. It's the last one mentioned in User interface changes list. The only option we now have is to "Turn off automatic scanning temporarily" in the Device protection settings.

    https://kb.f-secure.com/s/article/What-s-new-in-the-F-Secure-app?language=en_US

    • “Turn off protection” button is no longer available on the Support page.

    Another option would be to add the site into Scam Protection/Manage allowed and blocked websites. Not sure if this one will help at all, but try turning off Ad blocker for this website in the browser extension, and see if that helps.

    Kind regards.

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Answers

  • PhilipJ
    PhilipJ Posts: 5 Explorer
    https://community.f-secure.com/en/discussion/comment/140440#Comment_140440

    Hi, I can't try it again at the moment as I was placing an order and I don't want to duplicate that order (which I placed by using my iPhone). I will keep a link to your reply so when I do come to try it again I can set the options you suggest.

    I will also mark you comments as "answered the question" since you have in effect done so, even though not having the option available anymore was not the answer I was hoping for.

    Thanks

    PhilipJ

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  • TVC15
    TVC15 Posts: 111 Adventurer
    edited April 2
    https://community.f-secure.com/en/discussion/comment/140441#Comment_140441

    Yes, I agree, I miss that option, too. Didn't realize you were using the phone app, but, but either way along with the desktop app, they've deleted some options as well as simplifying some others. I'm not sure I'm really excited about that 😔

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  • Ukko
    Ukko Posts: 3,822 Superuser
    edited April 9

    Hello,

    Just as a discussion.

    I think that even before removal of this feature, the relocated "turn off" was already about only disabling AV part of solution. Although I may already be confused.

    So, there was a way to disable Automatic scanning, Ransomware protection and DeepGuard by this "turn off". Now, all of the related things are in one place to turn off it. Thus, "turn off automatic scanning temporarily" in Device Protection tab instead of previous "turn off" in Support tab.

    Kind of same functionality. Sorry if I am wrong.

    And all the same with Scam Protection (Browsing Protection).

    Still, even now (and at the times of 'relocated' turn off) - the Administrator can (in theory) completely unload all protection if he wants (what is the equivalent of 'pre'-relocated turn off feature).

    Sorry for my English. And for any misleading information.

    Thanks!

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