iPhone app drains the battery

ajsode
ajsode Posts: 1 New Member
edited November 18 in Device Protection

Hi,

After the recent update of the F-secure app, the power consumption on my iphone has increased substancially.

Yesterday alone the app was taking 95% of the battery.


Something wrong with the new app version?

Answers

  • PawełP
    PawełP Posts: 396 Moderator

    Hello @ajsode

    We welcome you to our forum and thank you for your post.

    We appreciate you coming forward with this problem to us. Such battery consumption is unacceptable. We need to investigate this problem further to determine the reason why our program is consuming so much energy on your device.

    In this regard, we will need some additional data and diagnostic data from our program. I will send you instructions for downloading the diagnostic data in a private message on our forum.

    Please provide us additionally with the following data:

    1. on what iPhone model did the problem occur?

    2. what version of iOS you have?

    3. what exactly version of F-Secure you have installed?

    This information together with diagnostic data will help us get to the root of the problem.

    Best regards.

    Pawel

    Making every digital moment secure, for everyone


  • DCE
    DCE Posts: 3 Observer
    edited November 20

    @PawełP

    Same issue – it's been like this for a few days now:

    iPhone 13 Pro

    iOS 18.0.1

    F-Secure ver. 24.10.304502

  • PawełP
    PawełP Posts: 396 Moderator

    Hello @DCE

    Thank you for your post and the data.

    Please check your privet inbox on our forum.

    Best regards.

    Pawel

    Making every digital moment secure, for everyone


  • Shanbamba
    Shanbamba Posts: 1 Observer

    I have this same issue.

    iPhone 14
    iOS 18.1.1
    F-Secure ver. 24.11.304703

    Suddenly last night it started using 100% my phone's battery and drained it completely during night.

  • PawełP
    PawełP Posts: 396 Moderator

    Hello @Shanbamba

    Thank you for your post. We are just investigating the issue.

    Please check your privet inbox on our forum.

    Best regards.

    Pawel

    Making every digital moment secure, for everyone


  • davep
    davep Posts: 1 Observer

    Same issue for me. 53% drain in the last 24 hrs.

    iPhone 13

    IOS 18.1.1

    F-secure 24.11.304502 (although have since updated to 24.11.304703

  • lape
    lape Posts: 1 Observer

    Hi!

    Same high consumption in my iPhone 12 mini 85 % last day, iOS 18.1.1

    F-Secure 24.11.304703

    Br Lape

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