iPhone app drains the battery

ajsode

Hi,

After the recent update of the F-secure app, the power consumption on my iphone has increased substancially.

Yesterday alone the app was taking 95% of the battery.

Something wrong with the new app version?

Firmy

Hello,

We sincerely apologize for any inconvenience this issue may have caused.

Our backend team is currently investigating and analyzing the problem. Once the analysis is complete, we will proceed with testing the solution to ensure everything runs smoothly. After successful testing, the fix will be deployed to production.

We will keep you informed and provide a confirmed timeline for the fix as soon as it is finalized.

Once again, we regret any inconvenience caused and appreciate your patience and understanding. Wishing you a wonderful day ahead.

PawełP

Hello @ajsode

We welcome you to our forum and thank you for your post.

We appreciate you coming forward with this problem to us. Such battery consumption is unacceptable. We need to investigate this problem further to determine the reason why our program is consuming so much energy on your device.

In this regard, we will need some additional data and diagnostic data from our program. I will send you instructions for downloading the diagnostic data in a private message on our forum.

Please provide us additionally with the following data:

1. on what iPhone model did the problem occur?

2. what version of iOS you have?

3. what exactly version of F-Secure you have installed?

This information together with diagnostic data will help us get to the root of the problem.

Best regards.

Pawel

DCE

@PawełP

Same issue – it's been like this for a few days now:

iPhone 13 Pro

iOS 18.0.1

F-Secure ver. 24.10.304502

PawełP

Hello @DCE

Thank you for your post and the data.

Please check your privet inbox on our forum.

Best regards.

Pawel

Shanbamba

I have this same issue.

iPhone 14
iOS 18.1.1
F-Secure ver. 24.11.304703

Suddenly last night it started using 100% my phone's battery and drained it completely during night.

PawełP

Hello @Shanbamba

Thank you for your post. We are just investigating the issue.

Please check your privet inbox on our forum.

Best regards.

Pawel

davep

Same issue for me. 53% drain in the last 24 hrs.

iPhone 13

IOS 18.1.1

F-secure 24.11.304502 (although have since updated to 24.11.304703

lape

Hi!

Same high consumption in my iPhone 12 mini 85 % last day, iOS 18.1.1

F-Secure 24.11.304703

Br Lape

davep

Any update from f-secure please? I’ve tried calling….Tech Support don’t work on a Friday and the main UK switchboard don’t answer?
Any timescales for a fix as it’s a real problem when away from home and permanent charging?

ajsode

Echoing the previous comment… Any news from F-secure?

The issue is very annoying, and makes me seriously to consider migrating to platform from another provider, as my subsription is coming to an end soon.

ccarcaci

Same issue on Android phone.

csd

same issue on iPhone 12 Pro, iOS 18.2, 87h 21m background usage in 10 days

Version 24.11.304703

Palla

same issue. iPhone 15 pro.