F-Secure sometimes deactivated?

MNielsen
MNielsen Posts: 95 Active Engager
in Device Protection

Without any upgrading of the program. Why? To enable it again, I need to restart the computer. No other ways to enable F-secure. No access to the Security-page on the Windows 10-computer.

No virus - no malware - I think… A full scanning gave nothing.

And the program gives no warning.

1Like Awesome

Answers

  • Ville
    Ville Posts: 749 F-Secure Product Expert

    What version do you have? We shut down the old servers that old versions were using. The app should update automatically but sometimes the old versions can't update because of some technical issue. You should have version 19.8 now. Anything older than 19.3 will probably no longer work.

    If you have the latest version can you describe exactly how this deactivation happens. Is there some message in the user interface?

    Ville

    F-Secure R&D, Desktop products

    2Like Awesome
  • MNielsen
    MNielsen Posts: 95 Active Engager

    I have version 19.8

    The message is something like: F-Secure is disabled. Get it enabled. When going to the security-page, it says there's no access. But everything looks fine, and F-Secure seems to be enabled. ONLY way to enable (or somewhat) F-Secure is to restart the computer.

    Like Awesome
  • MNielsen
    MNielsen Posts: 95 Active Engager

    Next time, I will take screenshot of the message, because I really don't remember what it said…

    Like Awesome
  • Ukko
    Ukko Posts: 3,794 Superuser

    Hello,

    Sorry for my comment. If your experience is mainly about 'events' after / near system startup…

    The message is something like: F-Secure is disabled. Get it enabled. When going to the security-page, it says there's no access. But everything looks fine, and F-Secure seems to be enabled. ONLY way to enable (or somewhat) F-Secure is to restart the computer.

    It sounds as a Windows glitch, a bit of known one.

    At least, if you are talking about Notifications. It also can be emails (https://community.f-secure.com/en/discussion/126809/mail-from-microsoft-that-realtime-protection-is-disabled-on-startup).

    To enable it again, I need to restart the computer. No other ways to enable F-secure. No access to the Security-page on the Windows 10-computer.

    Did you try to wait a couple of minutes; or ten minutes?

    I think that if this is not a "glitch" (Windows incorrectly interprets the F-Secure solution status due to some delays), and F-Secure services really have some kind of failure, then after about ten minutes - F-Secure will notify about it in the UI. Or (otherwise) - the status will change everywhere to "everything is fine" (including Windows Security center), and the old notification from the notifications area can simply be dismissed.

    There were some discussion threads on a similar topic - to be honest, I don't remember the exact reasons and I don't think they were ever named. Except for the inconsistency with receiving the status from F-Secure/Windows.

    Most often (or exclusively) - talking only about such "notifications" when starting the system. And not out of the blue at the time of use at any moment.

    I often see such notifications (like - F-Secure is disabled or something similar wording, Windows Security Center can't show anything clear, but in general - everything works) when starting the computer. It disappears after some time of use. I can't remember such a notification appearing in the middle of a long session and when there was no upgrade (although it happened with just generic updates).

    So, I am puzzled about the point that you can fix it only by restarting the computer (and not by waiting a bit). Perhaps, your current situation is something else rather than mentioned 'situations' by me.

    Thanks!

    Like Awesome

Categories