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Chat Support is not available in Mon-Fri 6-16 (GMT) ?
Hi. i think now it's 8:00 AM GMT but Chat Support is not available like yesterday. anything happened?
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Superusers program launch
Hi all, Our community has been fortunate to have active users who have given up their time and knowledge freely to help other members facing problem or asking questions. Over time these community members have become our 'Superusers’ and continued to help day in and day out. We are therefore launching a program to recognize…
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I can no longer see my tracking map
I have an iPhone 7 and when I learned about the app and installed it. I saw many tracking stations and a map of the DIY websites I found through Pinterest that were being censored. I would go to the websites on a different platform and get the entire web content but on my phone I would receive no information. Simply the…
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Security Updates
https://www.us-cert.gov Please updates your Windows Operating Systems, Web Browsers (Internet Explorer,Mozilla Firefox,Opera,Safari), Adobe Flash, Adobe Acrobat, Adobe Shockwave, MacOS or Mac OS X Operating System, Java Plugins, ios devices such as iphone, ipad, ipod, iwatch, Apple TV, iTunes now.
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some questions from F-Secure about DoubleAgent vulnerability
Hi. I'm sure you all heard about DoubleAgent vulnerability, and now i like to ask some question from F-Secure. 1- Why you didn't clear your Official Statement against this vulnerability in your own website? your customers should find your statement in other websites? personally i found it in this website:…
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Anyone have any idea why F-Secure won't offer a Solution like Backup?
Hi. i just noticed that F-Secure Research officer and other friends from F-Secure Lab, always say provide Backup and call this a real important movement, so WHY F-Secure products have not such feature? i already opened a topic in Feature Request forum, but the question is that why F-Secure have not this feature which…
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my first meet with F-Secure and it's Speakers/ also a request!
Hi. F-Secure, till this morning or in fact untill 4hours ago i was a Dr.Web Home Customer, BUT 3hours ago one of my friends forward me an article ( https://www.theregister.co.uk/2017/03/17/security_software_is_a_threat_to_your_privacy_too/ ). well, **bleep**!! F-Secure seems really interesting! i mean just take a look at…
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Issue in support phone line for the Nordics
We are currently experiencing issues with our phone lines. Our customers might not be able to reach our support by phone. This affects all the Nordics phone lines, and the German and French advanced support lines. You can still post your question in our community or reach our support by chat as offered on our support page.
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Happy New Year 2017
Hi Everyone! On behalf of all F-Secure and our community team we would like to thank you all for your great contributions to our Community in 2016. We wish you all a very Happy New Year and a wonderful start to 2017!
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New community Skin
Hello all, As many will have noticed, we have implemented a new skin and redesigned our community. Let us know what you think of it! If you notice any problem, you can also report it in this thread.
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is Chat Support alive?
Hi F-Secure community. is chat support alive? i just wait 25 minutes but still only have this message: Connected. A support representative will be with you shortly.
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You made it again, Simon! Thank you!
Dear Community Members, Congratulations to Simon on reaching a massive milestone of posting 2000 posts in our F-Secure Community! He was indeed the first one to reach the 1000 posts and he has done it again! We, the Community team would like to express our appreciation for all the contributions you have provided, @Simon!…
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pictures
one can in any way be uploaded pictures
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PRICE
Why 2 differents prices 24,95 et 39,90 for the same "NEW ABONNEMENT" ???
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Image uploading temporarily disabled
Pending a bug fix we have currently disabled image uploading to our community. We are working actively to be able to reactivate this function as soon as possible. We'll keep you updated you here.
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How do I change my email address?
x
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What is happening to this forum?
There seem to have been some recent changes to the forum, which, in my opinion at least, are making things more difficult. Firstly, the forum will allow a user to type a reply to a post, before requesting that the user logs in. This can be very annoying, as what has been typed is then lost when you have to leave the…
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How to log in itv UK by iPhone6
Is it impossible to see TVs on itv UK? Anyone able to do so, please could you share your info of it?
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Issue in support phone line for the Nordics
We are currently experiencing issues with our phone lines. Our customers might not be able to reach our support by phone. This affects all the Nordics phone lines, and the German and French advanced support lines. You can still reach our support by chat or webform as offered on our support page.
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Cyber Security Base with F-Secure Course
Hello! I read here: https://safeandsavvy.f-secure.com/2016/09/11/want-to-become-a-cyber-security-expert/ about the Cyber Security Course and was intrigued. The link says that it's good to have "a basic understanding of coding". Can you recommend me a coding language to attempt to learn, as a beginner, that is useful to…
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Submitted Q within automatic reply & Replying on emails instead of sending new emails.
Hello F-Secure, My name is Jan ten Hove and i work with KPN, with the support for KPN Veilig. I want to start by saying that your product is awesome and that it works really well, and the support that you deliver is also really really good. If i had to give you a score it would be 10 out of 10! It's a job really well done!…
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Computer dead and all data lost
My trusty "old" computing system died and took all my saved data wth it (to wherever the souls of dead computers go). I've a new-to-me computing system and wish to intall the F-Secure products which have time remaining on their licenses; but all the electronic-mail messages, program folders and text files pertaining to…
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VPN not recognize
I created a account, but my email address is not recognize by the server
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Site Down All Weekend For Maintenance?
I contacted Cleverbridge because I assumed it was being passed to them for the upgrade fee but they said it's F-Secure's problem. Its been like this since Friday. I just want to increase the number of licenses. Are others experiencing the same this weekend?
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Feedback on F-Secure support
Hello, I thought that I give some feedback on getting support on F-Secure Key product problems. I'm a F-Secure Key premium subscriber, andI've tried to get some issues solved.I've posted a question elsewhere and this post is more about the experience of the product support. I first searched the knowledge base, but there…
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cryptolocker
solution for f-secure of virus criptolocker is already a fix for this isue this is important, it is an a emergency i need information please!!!
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Warning when my F-Secure antivirus on my Mac is not longer working / has expired ??
I have F-Secure antivirus on my Mac (MacBook Pro, OS 10.11.4) wich has expired. It looks like I got no warning at or before the expiring-date. Is that normal? Lorca. The Netherlands.
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Unreadable Web & Supportsite
Dear F-Secure, I wanted to know if iI can choose another default browser instead of de standard IE. (scanreportsFS Internet Security) So I thought I go and look on the support pages. The chosen colors purple, green but most of all the blue letters make it effectively impossible to read the headers etc. It made me cry out…
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Why you are?
I have asked 2 simple questions from you but what I got. No answer but only marketing. What the **bleep**ing company are.you? Timo Kettunen EDIT: REMOVED PII.
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change of mail address
Hi, I've changed my employer and so my mail address also changed - is there a way to change the address? I could not find any settings to do so Kind regards Robert
