Chat Support is not available in Mon-Fri 6-16 (GMT) ?

Hi.

 

i think now it's 8:00 AM GMT

but Chat Support is not available like yesterday. anything happened?

Best Answer

  • LakshLaksh Posts: 4,432 Community Manager
    Accepted Answer

    Hi Parham,

     

    If you are from Iran, it should just follow the chat timings mentioned in our Global website. It might have been some temporary issue; you can check it again tomorrow and keep us posted.

    Parham

Comments

  • LakshLaksh Posts: 4,432 Community Manager

    Hi Parham,

     

    Are you getting any error message when you try to contact chat support?

  • ParhamParham Posts: 100

    yes that error which say Chat Support ins unavailable at the moment use either Community or call us..

  • LakshLaksh Posts: 4,432 Community Manager

    Hi Parham,

     

    We have some settings that depend on your location. We have done some changes on the settings and you can try to test it again tomorrow (same time may be) and let us know the updates. We are working on the chat tools, to always improve our support better.

     

     

  • ParhamParham Posts: 100

    Hi Laksh.

    aha i'm from Iran,so you are not going to stop providing support to some countries like changes in your policies.. ? it's just a temporary problem then i will test again tomorrow.

  • ParhamParham Posts: 100

    Yup i connected to Chat Support .

     

    everything is Fine now

    thank you!

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