Site Down All Weekend For Maintenance?
I contacted Cleverbridge because I assumed it was being passed to them for the upgrade fee but they said it's F-Secure's problem. Its been like this since Friday. I just want to increase the number of licenses.
Are others experiencing the same this weekend?
We didn't not have a long maintenance this weekend. If you still experience this issue, could you please open a support ticket so we can investigate better.
Well ... I have a ticket open now ( F-Secure: xxxxx FSS- Subscription upgrade failed [ ref:_xxxxxx ] ) .
It took me about 40 min yesterday on hold to finally get a support person to tell me to provide screen shot of the error.
I'm very frustrated. Why not just update my license # manually? Worry about fixing the website or my account after the fact. I asked if Vinesh could do that ? And no. I was told it could be 3 to 5 business days before the issue is resolved but I should get an update tomorrow.
Meanwhile I'm holding off on my new laptop doing anything ... I had removed McAfee that came preinstalled and thought adding F Secure would be a no brainer. Wrong,
EDIT: removed case information
Still unable to upgrade my license count through the website but the account team overrode the limitation. Issue is closed.
I still don't understand why you had to remove a case # that only has relevance to your support team and is not traceable to me at all but whatever.5 Like