is Chat Support alive?

Hi F-Secure community.


is chat support alive? i just wait 25 minutes but still only have this message: Connected. A support representative will be with you shortly.


  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Hello Mr Parham, 


    Our chat should be working as usual.  You might have tried to connect at a busy time, but rest assured that we try to keep the waiting time of our customers as short as possible. 


    Can we help you to resolve the challenge you are facing here in our community? 


    If you didn't manage to reach someone through chat, you could alternatively try our phone lines.


  • Thanks there.


    but i prefer Chat,


    if Chat Support is Ok, then there is something wrong with your ChatSupport and Iranian IPs,

    in my country i asked 3 others, everyone just keep got that message : a technician will be with you in shortly...


    Best Regards,


  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Our chat has been busy in the last few days but there should not be any limitation to reach us from Iran.

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