my first meet with F-Secure and it's Speakers/ also a request!
F-Secure, till this morning or in fact untill 4hours ago i was a Dr.Web Home Customer, BUT 3hours ago one of my friends forward me an article ( https://www.theregister.co.uk/2017/03/17/security_software_is_a_threat_to_your_privacy_too/ ). well, **bleep**!! F-Secure seems really interesting! i mean just take a look at how clear Jarno Niemelä was to that question in this article:
Asked if F-Secure was able to handle the CIA as an attacker, Niemelä was unequivocal: “Yes, we are.”
i love how you care about your customers guys... after a quick search in your Website, i met a guy named Mikko Hypponen i heard his names some times but i never seen his videos his interviews his conferences... **bleep** how much this guy speak great! how he talks about this industry, how he knows this industry i feel i'm there i'm with him i'm with that great Genius right there...
at the end , only after 4 hours read,search in F-Secure website and some of their speakers interviews i said with myself, **bleep** my Dr.Web license remains 500days yet! but what can i do! i just fell in love with F-Secure, what a kind company, i'm really admire you guys, specialy Mikko Hypponen, I hope one day I able to meet him face to face, show him how much i respect him and his knowledges. i'm from Iran but i will come there for him for sure. Mikko, one day i'll reach you waite for me you great man
and now i like to ask a request from F-Secure,
F-Secure, Please bring back Ticket System as a support option to your website, i talked with one of your kind Agents through LiveChat, he told me if the case was how we need to talk about that more we will provide you a case number and an email conversation that we can talk about the concern more. but what was wrong with Ticket System? if i underestand correct you had that as an option in your Support portal, maybe one of your customers had not enough time to start a chat support so they can easly open a Support Ticket, and wait for your response .. could you please explain why you think it's better to have not this option in your support portals?