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Guided Troubleshooting Form for New Community Posts
Please add a guided troubleshooting form for users creating new support discussions. Before publishing, the form should collect essential information such as: product and subscription type device and operating system version F-Secure application version exact error message when the issue started whether it began after an…
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Toimiasi tarvitaan (jatkuvasti miksi?
Tuollainen tulee aika usein ja kun se päivittää jotain ilmoittaa että vpn menee pois päältä.
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Can't add more devices to the beta program even if free spots available?
Hi, I wanted to add a MacBook in my beta tester license profile but it looks like the process used is no longer the correct one. It is not anymore through the FS Protection portal under safeavenue? I was used to see here an option to either add a profile, either add a new device. I tried to find some more info about this…
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Miksi ilmestyi äsken tämä virhe tukiyhteisön etusivulle?
Ei auttanut sivujen päivitys eikä sivun sulkeminen ja uudelleen avaus. PS. Tämä ei ole oikea kategoria, mutta en löytänyt sopivaa (Yksi vaihtoehto voisi olla: "Muut kysymykset").
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Turvaton WiFi unsafe WLAN
In 204 Dec messages about unsafe WiFi were erroneously created. I am getting those now. Was the problem not solved at the time or is there a new problem. I have been using the same home network with Deco P7 a long time.
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Battery draining
FSec v. 26.5.322203 , iphone 14 ios 26.5.2 Battery draining fast if vpn on - solution/ fix or find an other better
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VPN not connecting.
Hi Everyone, I've been a long time user of the VPN from this company and i'm a user from the UK, But i'm currently have an issue with the VPN, for whatever reason it's just not connecting at all i've tried to change locations and I still get the same issue. I've restarted/shutdown my desktop and I still have the same issue…
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Appli "https://tv.free.fr/home" et VPN
J'essai de faire onctionner "https://tv.free.fr/home" avec le VPN actif mais je ne sais pas ce qui bloque alors que sur un autre PC cela fonctionne bienne ensemble Que dois je regler?
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F-Secure browsing protection blocks traffic in Firefox 154.0 beta on MacOS
I just installed Firefox 154.0 beta2 on a MacOS 27 beta and the complete traffic is blocked. Deactivating the add-on resumes normal traffic. There was no problem as long as I used Firefox 153 beta browser. Any fix expected for the issue?
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The removal of the Trusted Networks feature from F-Secure VPN on iOS has made the user experience wo
The removal of the Trusted Networks feature from F-Secure VPN on iOS has made the user experience worse. Users should be able to define their own trusted Wi-Fi networks where the VPN does not start automatically. The current “Turn on VPN automatically” option does not solve this issue, because the VPN remains active even…
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F-Secure mobiilin huijaussuojaus
MInulla on Android-puhelimessa selaimena Firefox. Toivoisin että F-Securen Android-versiossa olisi tuki myös Firefoxin huijaussuojalle eikä vain Chromelle. Onko sellaista tulossa?? Tv Peikko
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The removal of the Trusted Networks feature from F-Secure VPN on iOS
The removal of the Trusted Networks feature from F-Secure VPN on iOS has made the user experience worse. Users should be able to define their own trusted Wi-Fi networks where the VPN does not start automatically. The current "Turn on VPN automatically" option does not solve this issue, because the VPN remains active even…
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Adapt User Interface of F-Secure IS to the one of Clean-Up Tool or Freedom
Hi developers, I've alawys struggled with the UI and design of the Internet Security windows. But since I've been using F-Secure IS I always was satisfied with the level of protection, CPU and memory load and the overall the convenience of your products. But,I like the new design (themes) of the UI of your Clean-Up Tool or…
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for Windows 10 Beyond 2028
Dear F-Secure Support Team / Product Management Team, I hope this email finds you well. I am writing to you as a loyal user of F-Secure, having trusted and used your security services continuously since 2018. Recently, I noticed on your official website that F-Secure plans to support Windows 10 until January 2028. While I…
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Looking for the original F-Secure 26.4 installer for macOS
Title: Looking for the original F-Secure 26.4 installer for macOS Hello everyone, I am looking for the original F-Secure installer for Mac, version 26.4, preferably build 68505, as a .pkg or .mpkg file. I need this version for a Mac running macOS 12 Monterey, because newer F-Secure versions are no longer supported on that…
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update trial f-secure
I accidentally purchased a new F-Secure subscription outside my account instead of renewing my existing My F-Secure account.
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Beta expired, error on trying to renew
Can you help?
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memory problem
Subject: Kernel pool memory leak — rtp1.sys/rtp2.sys retain process object references (~250,000 zombie processes, ~2.8 GB kernel pool in 48 h) PRODUCT AND ENVIRONMENT Product: F-Secure 26.6 (updated 2026-07-11) Drivers involved: rtp1.sys and rtp2.sys — "Avira real-time protection filter driver", file version 1.1.2604.8565,…
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Tilaukseni ei ole uusiutunut
Tein jatkotilauksen 20.5.2026 ja maksoin 24 kk jakson. Vastauksena sain, että toimitus viivästyy hieman. Tilaus ei kuitenkaan vieläkään ole uusiutunut.
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Delete My Account
How do I request my account be deleted?
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What is the average review time of the extensions submitted site?
Hello, In the past when I've submitted a website using the website Support option, and enabled a email reply, would receive one when a website was reviewed. With the browser extension dropdown options, how long does it take for F-Secure to review, analyze a reported site? I know this is probably to short a time period for…
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Chrome suojaus on lakannut toimimasta.
Helppokäyttöisyyden käyttölupa. Samsung.
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Synkronointi puhelimeen ei toimi - "salasana väärä"
Synkronointikoodin luonti tietokoneelta toimii ja se kelpaa puhelimen sovellukselle, mutta kun synkronointia viimeistelee syöttämällä pääsalasanan (joka toimii oikein tietokoneella) ei se kelpaa puhelinsovellukselle vaikka se on varmuudella oikein. Miten saan synkronoitua holvin?
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Do Daily Reward Systems Improve Gaming, or Do They Create Pressure?”
Many mobile games today use daily reward systems to keep players active. Every 24 hours, users get bonuses—coins, spins, points, or special items—just for logging in. Games like bounty gam e also use this system, making players feel rewarded for showing up consistently. But a debate is growing around whether this feature…
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How do you usually stay safe online?
Hi everyone, I’m exploring different ways people protect themselves online, especially with increasing phishing and malware threats. I’d love to know what security habits you follow daily and which F-Secure features you find most helpful for staying safe. Looking forward to learning from the community and sharing insights.…
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Motorola Edge 60 Fusion - Manufacturer update prevents F-Secure use for the second time - need help
After every manufacturer update of the Motorola Edge 60 Fusion, F-Secure Total no longer starts. This happened for the second time yesterday. After the previous update from Motorola and reporting it via the app store, I was finally able to set up the software again just three days ago. What is going wrong?I need help! By…
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Using FSecure Total VPN solves my issue with Apple Devices app (Win 11).
Bought new iPhone 16. Opens it, it demands update, connects to Win 11 PC with Apple Devices app and tries to update iPhone 16 with it. Update gets stuck and fails. After 12 hours of intense work solving the issue the Apple Devices app is NOT working I bump into a post the suggests to try put VPN on. Opens FSecure, puts VPN…
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Surprised by F-Secure’s Low Detection Score in Recent Antivirus Test?
https://unwire.hk/2025/06/16/antivirus/tech-secure/ In the latest antivirus comparison by Unwire.hk, F-Secure with only 3 points in the manual scan test — failing to detect several malicious samples. What are your thoughts on this result? Do you agree with the test methodology, or have different experiences?
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Hackers have ruined my life
I bought a new phone and that's when it started happening. At least that's what I thought. Slowly I think it was happening before then but full on after the new phone maybe the SIM card was cloned by the guy I bought it from at the store who keep giving me discounts on the phone that I wasn't supposed to get because it was…
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Website incorrectly blocked for 2+ weeks — No response on 2 open cases
Hello F-Secure, I am the owner of a legitimate Dutch business website that has been incorrectly blocked by F-Secure Browsing Protection for over two weeks. The block affects customers of Dutch ISPs Ziggo and KPN, both of which use F-Secure technology. I have submitted two formal false positive reports through official…
