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Valid code can not be inserted when logged in with new registration
There is guidance that says that I have to open the Freedom app when loaded from Play store and log in with my newly created user and pw: Ok, I did it but it says my free trial period is old and new purchase must done to activate the Freedome app. But I have a valid code till end of August 2023 but I cannot insert it in…
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Subscription code?
After settling the payment for F-Secure Software online, I got a confirmation but no code! How I will get this code for activation? Strange organization. No possibility to contact selling administration. It's not worth to discuss in a forum. But where else? Thanks for some delighting ideas. Thomas.
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How cancel duplicated subscription
hello 👋 I used VPN Freedom in my iPhone under trail subscription, some where it’s renewed and ordered annual plan ,I deleted App and purchased multi devices subscription and used it between my PC & devices when I tried to login with this new subscription in my iPhone I re install App of F-secure VPN Freedom but I find it…
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Cancel Subscription
Hello I would like to cancel my subscription. Regards
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f-secure safe
Hallo Ich habe ein f-secure Safe Vollversion gekauft und möchte diese auf meinem Laptop installieren funktioniert nicht, habe die alte Version deinstaliert und die Neue Vollversion wie angeben unter www.f-secure.com/install-safe herunter geladen., geht gar nichts??? ein. Es erscheint immer die alte Version für drei Geräte…
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Tilauksen uusiminen ei onnistu.
Yritin viime kuussa muuttaa loppuvaa Total tilaustani niin että vain ID Protection uusiutuu. Onnistuin silloin vahingossa jatkamaan koko Total tilausta. Olin puhelimitse yhteydessä tukeen ja he onnistuivat peruuttamaan Total tilauksen ja vaihtamaan pelkän ID Protectionin tilaukseen. Nyt kuitenkin tuo ID Protection tilaus…
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ID Protect was licensed then I bought a subscription to F-Secure Total & now ID Protect has run out
ID Protect doesn't seem to recognise my F-Secure Total subscription as it was subscribed prior to purchasing Total. I don't want to lose my existing Vault contents
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subscription problem again...
Continued problem. I use machine translation so it may not make sense to you. thank you for reading. I have purchased a subscription to F-Secure SAFE and it expires on September 30, 2022. Setting : "Manual update" However, the cost was paid by PayPal on August 13th. Like automatic updates. The order number is XXXXXXXXX Why…
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Why does purchasing this through the website not give me an activation code?!?
Why is this so unintuitive that if I purchase this product through the website, it will use the email of my PayPal-account as an identifier for the f-secure account?!? And not give me an activation code I can simply enter in my my.f-secure.com page? I just did purchase and at no point during the process did it mention that…
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Rien ne marche chez moi
Quand j'ai installer le VPN pour la première fois, pendant les moments d'essai j'arrivais à accéder aux sites ceux pourquoi j'ai installer le VPN mais une fois l'essai terminer, j'ai décider de payer via Google Play mais depuis le paiement fait je n'arrive plus à utiliser le VPN pour la raison de l'achat. Trouver une…
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Opiskelija-alennus ei toimi
Hei, en saa jatkettua tilaustani. Saan kyllä koodin sähköpostiini, mutta koodi ei toimi. Mitä voin tehdä? Muokkaus: Kuva poistettu koska siinä näkyy henkilötietoja.
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Locked out after an update
My ID PROTECTION subsctiption has ended, but I've still continued to use the app on Windows 10. It seems ID PROTECTION did an update, and now states that I need to renew my subscríption to finish the installation. It's quite ironic, as I need the account details stored in the app to renew my subscription. Luckily the…
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leave a group for a new subscription
Hi i want to leave a group for a new subscription My son is trying to send me an invitation
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Problem with activating iOS and windows version?
Hello I have 2 problems: 1- I have bought the 3 device subscription but I do not know how to enter the code in the iOS? Unlike the Android version, there is no box or context to enter the subscription code in the iOS version 2- My subscription code is active on windows app(windows 11 x64) but does not connect to…
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Adding additional people/ children too complicated
Hi there I wanted to add my child but we were not able to manage. We have given up. So I have 3 licenses left I cannot make use of. How can I sell them? After more than 10 years of using F-Secure, I have to find another solution which is not so complicated. Best regards
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How do I claim remaining subscription from another vendor?
I READ I GET ECONOMICAL BENEFIT IF I ANNOUNCE MY ONGOING ACCOUNTS (SEE ABOVE). DO ONE OR BOTH OF THESE ACCOUNTS PROLONG, OR REDUCE COSTS, IF I CHANGE TO F-SECURE TOTAL NOW? HOW AND WHERE DO I FILL THIS INFORMATION/REQUEST? I DO NOT FIND WHERE TO INFORM YOU ABOUT MY 2 CURRENT ACCOUNS WHEN FILLING THE REGISTRATION SCHEDULE.…
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Bought 1year / 5devices - but what now?
Hello, I already tried to reach someone on the German and English customer hotlines. Unfortunately, they're extremely busy, so I try here additionally. I used the 30-days free trial yet, which initially asked me to create an account (let's call it account A). I am happy with F-Secure, so today I decided to purchase a…
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ID PROTECTION does not recognise renewed subscription
A few days ago, I renewed my F-Secure TOTAL subscription, including ID Protection that I have in 3 devices: my phone, a Windows 10 laptop and Windows 10 tabletop computer. The problem is that in the Win 10 computers, ID PROTECTION does not recognise the renewed subscription, even though SAFE and FREEDOME do. I have not…
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I cannot connect my subscription to the F-Secure Freedome VPN app on android
Having installed the app and successfully added my subscription, the app would not connect to any VPN servers and prevented my Internet access. I decided to uninstall and re install the app. Having done this I can no longer turn on the VPN and my subscription page says no subscription but doesn't offer me a way to add the…
