Subscription

my.f-secure.com,renewing substrictions as a self-service
Q: What are the criteria that must be met in order to renew orders (when the old ones expire) in the my.f-secure service as self-service in order to: the number of devices can be reduced (number of licenses) For the follow-up order, you can freely choose the licensed products and quantities (e.g. 3 Total products, 1…
Limited to 1 device
hello, I have the subscription through virgin media, which says it is for unlimited devices. However on my account I am only allowed 1 device. Virgin support push me towards F-secure, then f-secure support push me back to virgin media. Any support or advice would be appreciated.
I have lost my email account, want to cancel subscribe and use current account
Hello about three years ago I subscribed to FSecude (freedom vpn) but now I can't use previous email address. Can you cancel subscription? Or maybe you can use the current account for it. I see you have tried to get money from account F-Secure FREEDOME Your reference number: Edit: PII removed
Connect devices greyed out in ID PROTECTION
When I want to synchronize the new F-Secure-app with the ID PROTECTION-app on my iPhone I can't get a sync-code, because the option 'Connect devices' in the ID PROTECTION-app unfortunately is greyed out. It's also impossible to export the passwords, because the option for exporting is missing. I found out that the…
Adding another license on an existing F-Secure account (and on a different device)
Greetings from Canada (I live just outside of Toronto)! I've been using the F-Secure Internet Security product for my Android device (I have the Pixel 6 Pro mobile (cell) phone - though I'm going to upgrade to a Samsung Galaxy device (potentially) in the next few months in the later part of 2024) for almost two years and I…
My FS Protection subscription has expired
My FS Protection subscription has expired 4 days ago. I already sent an email to beta@f-secure.com but I haven't received any response yet.
fs protection subscription is not extended and product expires
My fs protection subscription is not extended and product expires,please help me to extend licens,thank you!
Keeps showing Temporarily down for maintenance at my F-Secure page
Any Idea about how long this maintenance is? It has been almost 2 days without success.
My FS Protection subscription has expired,how could I renew?
My FS Protection subscription has expired,how could I renew?
F-Secure Internet Security to F-Secure TOTAL
A message to update from F-Secure Internet Security to F-Secure TOTAL was displayed, so I updated it and it became a trial license. The license was valid until February 2024, so how can I make the license I was using valid?
FSecure Internet Security to new product
Hi, I have an issue where my old subscription was good until late January but after FSecure prompted me to update to the new product it registered me as a trial product and won't use my old subscription key. Is there a way to fix this? I wouldn't have updated at all if the update prompt hadn't specifically mentioned that I…
Why F-Secure app on macOS keeps popping up
F-secure app 19.3 on macOS 12.6.9 keeps popping up every few minutes. Critical task flashes and goes away. "Subscription is expiring" task is displayed (it's not, still have over 100 days left). Nowhere to disable this behaviour. How to prevent this? uninstall whole thing?
Valid code can not be inserted when logged in with new registration
There is guidance that says that I have to open the Freedom app when loaded from Play store and log in with my newly created user and pw: Ok, I did it but it says my free trial period is old and new purchase must done to activate the Freedome app. But I have a valid code till end of August 2023 but I cannot insert it in…
Subscription code?
After settling the payment for F-Secure Software online, I got a confirmation but no code! How I will get this code for activation? Strange organization. No possibility to contact selling administration. It's not worth to discuss in a forum. But where else? Thanks for some delighting ideas. Thomas.
How cancel duplicated subscription
hello 👋 I used VPN Freedom in my iPhone under trail subscription, some where it’s renewed and ordered annual plan ,I deleted App and purchased multi devices subscription and used it between my PC & devices when I tried to login with this new subscription in my iPhone I re install App of F-secure VPN Freedom but I find it…
Cancel Subscription
Hello I would like to cancel my subscription. Regards
f-secure safe
Hallo Ich habe ein f-secure Safe Vollversion gekauft und möchte diese auf meinem Laptop installieren funktioniert nicht, habe die alte Version deinstaliert und die Neue Vollversion wie angeben unter www.f-secure.com/install-safe herunter geladen., geht gar nichts??? ein. Es erscheint immer die alte Version für drei Geräte…
Tilauksen uusiminen ei onnistu.
Yritin viime kuussa muuttaa loppuvaa Total tilaustani niin että vain ID Protection uusiutuu. Onnistuin silloin vahingossa jatkamaan koko Total tilausta. Olin puhelimitse yhteydessä tukeen ja he onnistuivat peruuttamaan Total tilauksen ja vaihtamaan pelkän ID Protectionin tilaukseen. Nyt kuitenkin tuo ID Protection tilaus…
ID Protect was licensed then I bought a subscription to F-Secure Total & now ID Protect has run out
ID Protect doesn't seem to recognise my F-Secure Total subscription as it was subscribed prior to purchasing Total. I don't want to lose my existing Vault contents
subscription problem again...
Continued problem. I use machine translation so it may not make sense to you. thank you for reading. I have purchased a subscription to F-Secure SAFE and it expires on September 30, 2022. Setting : "Manual update" However, the cost was paid by PayPal on August 13th. Like automatic updates. The order number is XXXXXXXXX Why…
Why does purchasing this through the website not give me an activation code?!?
Why is this so unintuitive that if I purchase this product through the website, it will use the email of my PayPal-account as an identifier for the f-secure account?!? And not give me an activation code I can simply enter in my my.f-secure.com page? I just did purchase and at no point during the process did it mention that…
Rien ne marche chez moi
Quand j'ai installer le VPN pour la première fois, pendant les moments d'essai j'arrivais à accéder aux sites ceux pourquoi j'ai installer le VPN mais une fois l'essai terminer, j'ai décider de payer via Google Play mais depuis le paiement fait je n'arrive plus à utiliser le VPN pour la raison de l'achat. Trouver une…
Opiskelija-alennus ei toimi
Hei, en saa jatkettua tilaustani. Saan kyllä koodin sähköpostiini, mutta koodi ei toimi. Mitä voin tehdä? Muokkaus: Kuva poistettu koska siinä näkyy henkilötietoja.
Locked out after an update
My ID PROTECTION subsctiption has ended, but I've still continued to use the app on Windows 10. It seems ID PROTECTION did an update, and now states that I need to renew my subscríption to finish the installation. It's quite ironic, as I need the account details stored in the app to renew my subscription. Luckily the…
leave a group for a new subscription
Hi i want to leave a group for a new subscription My son is trying to send me an invitation
Problem with activating iOS and windows version?
Hello I have 2 problems: 1- I have bought the 3 device subscription but I do not know how to enter the code in the iOS? Unlike the Android version, there is no box or context to enter the subscription code in the iOS version 2- My subscription code is active on windows app(windows 11 x64) but does not connect to…
Adding additional people/ children too complicated
Hi there I wanted to add my child but we were not able to manage. We have given up. So I have 3 licenses left I cannot make use of. How can I sell them? After more than 10 years of using F-Secure, I have to find another solution which is not so complicated. Best regards
How do I claim remaining subscription from another vendor?
I READ I GET ECONOMICAL BENEFIT IF I ANNOUNCE MY ONGOING ACCOUNTS (SEE ABOVE). DO ONE OR BOTH OF THESE ACCOUNTS PROLONG, OR REDUCE COSTS, IF I CHANGE TO F-SECURE TOTAL NOW? HOW AND WHERE DO I FILL THIS INFORMATION/REQUEST? I DO NOT FIND WHERE TO INFORM YOU ABOUT MY 2 CURRENT ACCOUNS WHEN FILLING THE REGISTRATION SCHEDULE.…
Bought 1year / 5devices - but what now?
Hello, I already tried to reach someone on the German and English customer hotlines. Unfortunately, they're extremely busy, so I try here additionally. I used the 30-days free trial yet, which initially asked me to create an account (let's call it account A). I am happy with F-Secure, so today I decided to purchase a…
ID PROTECTION does not recognise renewed subscription
A few days ago, I renewed my F-Secure TOTAL subscription, including ID Protection that I have in 3 devices: my phone, a Windows 10 laptop and Windows 10 tabletop computer. The problem is that in the Win 10 computers, ID PROTECTION does not recognise the renewed subscription, even though SAFE and FREEDOME do. I have not…

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