No payed Freedome VPN Licenses visible under my account...

PeterRadebachOpitz
PeterRadebachOpitz Posts: 3 Observer
edited December 2022 in F-Secure FREEDOME

Hallo,

yesterday on 28th Dec I bought 7 Licenses Freedome VPN 24 months. The money was quickly burdened on my VISA credit card, but I cannot see or download them under my account. Whats going wrong, who can help?

Thanks, Peter

Accepted Answer

  • Firmy
    Firmy Posts: 427 Moderator
    Answer ✓

    Hello @PeterRadebachOpitz

    Thank you for your reply.

    I have checked for you; you misspelled the email causing you did not receive the confirmation email from Cleverbridge and the registration link for My F-Secure account.

    I corrected the email and send again the confirmation email to your address.

    Kindly check your email and use the link to register for My F-Secure account. Or you can use the link I sent to you via private message.

    Kindly let me know if this helps.

    Thank you and have a good day.

Answers

  • Firmy
    Firmy Posts: 427 Moderator

    Hello @PeterRadebachOpitz

    Welcome to the F-Secure Community page. Thank you for your post.

    yesterday on 28th Dec I bought 7 Licenses Freedome VPN 24 months. The money was quickly burdened on my VISA credit card, but I cannot see or download them under my account. 

    May I know did you purchase the F-Secure FREEDOME VPN from F-Secure website or reseller? I have tried to check your purchase in the system; however, I could not find any. I manage to find your trial F-Secure TOTAL account.

    Whats going wrong, who can help?

    From what I can see, there are 2 possibilities, it might be that you purchase under a different email address, or you purchased from a reseller, however, let's not conclude this at the moment. We will do our best to assist you on this matter. Do you have a reference number and the proof of transaction of your purchase?

    I have sent you a private message, kindly share with me a reference number and the proof of transaction/purchase for F-Secure FREEDOME VPN. The reference number is sent to your email you used when making the purchase.

    Once I have that piece of information, I will check it on our system.

    Looking forward to hearing from you.

    Thank you and Happy New Year.

  • PeterRadebachOpitz
    PeterRadebachOpitz Posts: 3 Observer

    Hallo,

    I answered your private message to me and send you needed informations.

    Thanks,

    Peter

  • PeterRadebachOpitz
    PeterRadebachOpitz Posts: 3 Observer

    Hallo,

    I apologize... maybe I'm getting older... ;-)

    The problem often is not THE system but BEFORE the system... ;-)

    Now all is fine and works properly.

    Thank you for quick and competent support. :-)))

    Have a very nice day,

    Peter

    Firmy
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