Have deleted my login e-mailadress

Bernt25_
Bernt25_ Posts: 1 New Member
edited January 10 in People & Devices

Hi, I have deleted (ended subscription) my login e-mailadress and do not get access to my F-secure account. Need to change e-mail. What can I do?

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Accepted Answer

  • Firmy
    Firmy Posts: 2,013 Community Manager
    Answer ✓

    Hello @Bernt25_

    Following up on our chat, we understand that you no longer have access to your old email address and are unable to log in to your previous account due to two-factor authentication. As a result, we have created a new account for you and successfully transferred your subscription.

    You can now switch to the new account in the app, as we discussed in the chat. Please remember to back up your password vault to prevent any potential loss.

    Thank you, and have a great day.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
    💻 Empower yourself with Cybersecurity Insights and protect what matters

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Answers

  • Firmy
    Firmy Posts: 2,013 Community Manager

    Hello @Bernt25_

    Welcome to the F-Secure Community. Thank you for your post.

    We would like to collect some information before proceeding. I have sent you a private message. Kindly reply to this message for us to assist you.

    Thank you.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
    💻 Empower yourself with Cybersecurity Insights and protect what matters

    1Like Awesome

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