expired subscription of beta program

Yatounoneko
Yatounoneko Posts: 6 Explorer
in Home Security Beta Programs

My beta license is still fully active as of December 1, 2025, but has been expired 4 days now.

 I sent the email to beta@f-secure.com in a few days. May I know any update? Thanks.

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  • Ukko
    Ukko Posts: 3,981 Superuser
    edited December 5

     I sent the email to beta@f -secure.com in a few days. May I know any update? Thanks.

    As I wrote in another topic:

    Unless there are problems with this email address (but let's assume that's not the case) - make sure you are sending the letter from your email address which is used in FS Protection (My FS Protection account). A delay of some working days is also quite acceptable. Additionally, it is possible that the response will simply be an action rather than an email reply.

    As I imagine, upon receiving a letter from you, they will be able to connect this email address with an existing FS Protection account and renew the license accordingly (either expired or close to expiration). Maybe it is automated process (so, can be tricky if, for example, you just mentioned a proper email address in the body of letter instead of having it as a sender).

    Also, try to check some odd situations like:

    • if system/device is still supported (just in case);
    • rebooting system's device (just in case if something 'pending'), not only 'shut down and turn on back', but 'actual' restart / reboot;

    My beta license is still fully active as of December 1, 2025, but has been expired 4 days now.

    So, is it expired now?

    As per other users' feedback - they eventually got a renewal.

    Thanks!

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