Keeps showing Temporarily down for maintenance at my F-Secure page

XupLin
XupLin Posts: 1 New Member
edited October 10 in F-Secure Total

Any Idea about how long this maintenance is?

It has been almost 2 days without success.

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Accepted Answer

  • Firmy
    Firmy Posts: 1,515 Community Manager
    Answer ✓

    Hello @XupLin

    I'm pleased to let you know that the issue has been resolved, and as a gesture of goodwill, we've added extra days to compensate for the time lost due to the issue. You can now log in to My F-Secure and install the app on your device to ensure their protection.

    If you have any more questions or need further assistance, please don't hesitate to ask.

    Thank you, and have a wonderful day.

    XupLin
    1Like Awesome

Answers

  • Firmy
    Firmy Posts: 1,515 Community Manager

    Hello @XupLin

    Welcome to the F-Secure Community. Thank you for your post.

    We've managed to identify the root cause of the issue. It appears that your account was not created correctly on our backend, possibly due to a connection problem or disruption during the account creation process.

    However, no need to worry. We're currently working on resolving this issue, and once it's fixed, I'll notify you promptly.

    Thank you for your patience, and I hope you have a great day.

    PawełPXupLinUkko
    3Like Awesome
  • hakalahelmi
    hakalahelmi Posts: 2 New Member

    Hello,

    I have currently the same issue. I try to log in, but it says "error code down for maintenance". Never had this problem before. What should I do?

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  • hakalahelmi
    hakalahelmi Posts: 2 New Member

    Hi again,

    Logging in works now. Can't delete previous comment, so leaving a new one. No problem anymore!

    FirmyPawełPUkko
    3Like Awesome
  • Mike_2
    Mike_2 Posts: 1 New Member

    Hi I´ve got the following message when I try to log in

    {"errorCode": "down_for_maintenance"}


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  • Firmy
    Firmy Posts: 1,515 Community Manager

    Hello @Mike_2

    Welcome to the F-Secure Community. Thank you for your comment.

    Maintenance has been completed, and you should now be able to log in to your My F-Secure account without any issues.

    If you need further assistance, please don't hesitate to reach out.

    Thank you, and have a great day.

    Mike_2PawełP
    1Like 1Awesome

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