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harmful file
hi on saturday i found a harmful file a WAX.tmp file with a Gen:variant;symmi infection i sent a sample to f-secure and got this response: Greetings, Thank you for your submission. The submitted file seems to have been damaged/corrupted. In order for us to investigate further and determine if there are presence of…
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F-Safe for Android ignors Keep WiFi on during sleep setting
Since I installed f-Safe I noticed WiFi being active all the time even though I've set my 'Keep Wi-Fi on during sleep' setting to 'Never'. I uninstalled F-secure and now it is working as normal again. Is this a bug or do I need to change anything? I have a Galaxy Note 4 and am running Android 6.0.1 (stock).
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Problems with renewal (new sub keys)
Have just bought 2 x 3 computer subscriptions to renew on 6 PCs. Installed on one PC okay, but other two devices don't show updated subscription ... one can't connect for updates even thought internet connection is okay. Other PCs won't accept subscription keys. Now (by mistake) installed 2nd key to original PC which has…
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Subscription key was not getting linked with the my f-secure account
Account ID xxxx was not getting linked with my f-secure account xxxx@yahoo.in EDIT: Removed PII
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F-secure account can't log in
Hello, I just bought F-secure Total, I've seen the payment go trough and the email have been activated. However when I try to log in I get an error page : http://imgur.com/a/KxZ0G Any of you have an idea on how to fix this ? Thanks!
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INSTALL PROBLEM
Whenever I try to install this program that I paid for, this comes up ''Setup can not continue because important files are missing'' Ive tried everything. But I have windows 8.1, do I need windows 10? Or whats the problem?
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Installing F-Secure Safe on PC with Windows and Linux Ubuntu installed
I have F-Secure Safe running on my desktop PC with Windows 10. I recently installed Linux Ubuntu so that I can boot up in Windows or Ubuntu, and I understand that they are in separate partitions on the hard drive. I'd like to install Safe on Ubuntu, but when I go to "Add device" then "Install on this device", it only gives…
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installation on Galaxy Tab S2
Hi I am trying to install 'Safe' on my Tablet & when I try to login to complete the install & register i get the error - 'Check your network connection & try again' yet I am connected to the net & all other apps work fine Help!!
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F-Secure Safe doesn't offer a vulnerability scanner
I'm not sure if this is the correct place to contact the experts at F-Secure, but I have noticed, since installing F-Secure Safe, that F-Secure doens't offer a vulnerability scanner, whereas their competitiors, such as Kaspersky Lab and Bitdefender, do offer vuknerability scanners. As F-Secure is regarded as a premium…
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Problem Entering Renewal key: Check network connection ?
I'm using WIN XP (german environment) and I renew F-Secure Internet Security several times during the last years sucessfully, but now after entering my new key I bought a few weeks ago the message "Check network connection and try again" (<- german message, translated) appears . Any idea, what the problem might be? Many…
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Trying to renew in Orders and Payments, but no option to renew.
I am a VM customer and I am trying t renew my subscription. I have opened Orders and Payments, but there is no option to renew. I tried to do this yesterday, the last day of the current subscription, but my connection wnet down. All there is on the page is: F-Secure SAFEExpired 31/12/20165 devicesManual renewal But it…
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The site www.walmart.com.br does not open
The site www.walmart.com.br does not open I put the site www.walmart.com.br as an exception in navigation protection but the system does not open The site www.walmart.com.br opens when I turn off the navigation protection. What's the problem
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Changelog
Good evening, where can I see the F-Secure changelogs? To be able to follow the new updates and new versions of the program, thank you.
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Browsing Protection + Charter Security Suite + Chrome + Mac OSX 10.11.6
This combination works perfectly with FireFox and Safari, but not Chrome. The installation appears to be succesful, but Security Suite says it is not installed or is turned off in Chrome. Also, the extension disapears from my list of extensions when I quit and restart Chrome.
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Cannot access fsecure on windows 10
Hi Can anyone help with regards to Fsecure on Windows 10, has just disappeared but I am still subscribed and saying Im protected!!!!!!
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Can any of F-Secure's products help bust a Remote Snoop in a Public Housing Computer lab?
What I am noticing is,what I think will amount to Cyber-Harassment toward the residents and extrapersonally toward me.There are some self-entitled to snoop wise-guy know-it-alls or "all" singular here in my housing apartment who have treated me with abnormal treatment by disregard for my presence by speaking in vocal…
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-secure is saying I only have a subscription until the end of January when I have paid for one year
I went to add my phone to devices and my account says I only have a trial subscription till January 26th 2017. A few days ago I paid for a year 49.99. How can I resolve this? Thank you.
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Renewal of account
I just bought a 12 month license for F-secure and started a F-secure Safe account to start with which is free until 27.01.17 . How can I syncronise the 2 accounts. I would like to use the license I bought.
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Support Firefox
Hi Support Firefox browser in your mobile security It is one of pupolar browsers Thank you
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F-Secure SAFE messing with latest version of Malwarebytes
I had to uninstall due to it messing with Malwarebytes anti Malware, i suspect there might be a conflict
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Computor not protected!
Hi All, I have got the above message along with 'virus protection not up to date'. I have tried to do a virus scan but all I got was 0% done for about 20 minutes. Tried to contact support team but apparently they only work Mon to Fri and not on bank holidays (lucky them!). Now I dare not use my laptop, what do I do? ps.…
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F-Secure Anti-Virus
Short topic: There's the message in Anti-Virus that computer isn't under protection with turn on button. When I press it, nothing happens except monitor background changing in this window. How can I turn it on?
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F-Secure SAFE for Mac scored very bad results on AV-TEST
Is there a statement from F-Secure regarding the bad results on AV-TEST? https://www.av-test.org/en/news/news-single-view/strong-protection-for-macos-sierra-12-packages-put-to-the-test/
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F Secure Safe Renewed, but F secure still says "You are not protected""
I purchased a new laptop and installed F Secure SAFE for a 1 month trial period which has now expired. I purchased F Secure Safe and changed my password - but the F Secure on my computer is still saying that I am not proteced. I have restarted my computer, also logged into my F Secure account to check that the payment has…
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SAFE Login issue
Paid for some time ago but has never worked properly. I thought I would have another go. Downloads OK but does not log in correctly.Please activate from your end and start subscription from date of activation. If unable to activate please return subscription. Regards Jeremy Wright EDIT:TITLE
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After SAFE installation some applications won't start
Hi, After upgrading F-Secure Internet Security to SAFE, some applications did not start anymore including SAFE itself. SAFE seemed to work in background (services), but could not open SAFE UI (nothing happened). Also could not open Windows File Explorer or some other applications. This PC has been upgraded from Win7 to…
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F-secure is tempering with my 3D-program
Hi, I have F-secure running on my (Mac-)computers by courtesy of my provider XS4ALL (Netherlands). A few months ago I suddenly started having problems with my 3D-program Strata Design 3D CX, a program I use about 80% of my office hours. Every little action (like selecting an object, or changing windows/views) triggered a…
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Banking protection no longer working in Firefox after re-install of Internet Security
Hi, After a windows update I was forced to re-install Internet Security because I couldn't open the F-Secure menu in the task bar anymore by right clicking. Now the Banking and Browsing Protection does no longer work - the debug information provided by Firefox suggests that some sort of Windows Service seems to be missing.…
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Considering giving up on F-Secure products due to critical usabilty issues
F-Secure is perhaps the best AV solution in the world but it has certain problems I just cannot cope with: 1) During each updates F-Secure overwrite pretty much all the files under C:\Program Files (x86)\F-Secure\SAFE\apps\ComputerSecurity\Anti-Virus\aquarius\core I believe this process could be improved and streamlined so…
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Virgin Customer - Incorrect License Expiry Date showing on Android Device
I have just taken Virgin service and installed F-Secure safe on my laptop and android device. The laptop is showing the correct subscription, but the android device is showing that the service is expires on 13/01/2017. I have checked, and everything is showing as installed correctly, but to be safe, I deleted the…
