Trying to renew in Orders and Payments, but no option to renew.


I am a VM customer and I am trying t renew my subscription. I have opened Orders and Payments, but there is no option to renew. I tried to do this yesterday, the last day of  the current subscription, but my connection wnet down.


All there is on the page is:


F-Secure SAFEExpired 31/12/20165 devicesManual renewal


 But it doesn't show anywhere I can renew.


Can anybody help?


  • Simon
    Simon Posts: 2,667 Superuser

    This is probably no help, but did you go to your SAFE Portal via your VM Portal?  I think that's what VM customers had to do originally to get F-Secure, but I've no idea if you still need to do that.


    Otherwise, I think only someone from F-Secure will be able to help, and that will probably be after the New Year holiday period.  You could create a Support Ticket and hopefully they will get back to you fairly soon.

  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi Flyboy,


    As @Simon has suggested, kindly get in touch with our Support team as this needs further checking from their end regarding your account details.

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