Trying to renew in Orders and Payments, but no option to renew.
Flyboy Posts: 1
I am a VM customer and I am trying t renew my subscription. I have opened Orders and Payments, but there is no option to renew. I tried to do this yesterday, the last day of the current subscription, but my connection wnet down.
All there is on the page is:
|F-Secure SAFE||Expired 31/12/2016||5 devices||Manual renewal|
But it doesn't show anywhere I can renew.
Can anybody help?
This is probably no help, but did you go to your SAFE Portal via your VM Portal? I think that's what VM customers had to do originally to get F-Secure, but I've no idea if you still need to do that.
Otherwise, I think only someone from F-Secure will be able to help, and that will probably be after the New Year holiday period. You could create a Support Ticket and hopefully they will get back to you fairly soon.
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