Trying to renew in Orders and Payments, but no option to renew.

Flyboy
Flyboy Posts: 1 New Member
in F-Secure Internet Security

I am a VM customer and I am trying t renew my subscription. I have opened Orders and Payments, but there is no option to renew. I tried to do this yesterday, the last day of  the current subscription, but my connection wnet down.

 

All there is on the page is:

 

F-Secure SAFEExpired 31/12/20165 devicesManual renewal

 

 But it doesn't show anywhere I can renew.

 

Can anybody help?

Like Awesome

Comments

  • Simon
    Simon Posts: 2,667 Superuser

    This is probably no help, but did you go to your SAFE Portal via your VM Portal?  I think that's what VM customers had to do originally to get F-Secure, but I've no idea if you still need to do that.

     

    Otherwise, I think only someone from F-Secure will be able to help, and that will probably be after the New Year holiday period.  You could create a Support Ticket and hopefully they will get back to you fairly soon.

    Like Awesome
  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi Flyboy,

     

    As @Simon has suggested, kindly get in touch with our Support team as this needs further checking from their end regarding your account details.

    Like Awesome
This discussion has been closed.

Categories

Pricing & Product Info