Trying to renew in Orders and Payments, but no option to renew.

Flyboy

I am a VM customer and I am trying t renew my subscription. I have opened Orders and Payments, but there is no option to renew. I tried to do this yesterday, the last day of  the current subscription, but my connection wnet down.

 

All there is on the page is:

 

F-Secure SAFE

Expired 31/12/2016

5 devices

Manual renewal

 

 But it doesn't show anywhere I can renew.

 

Can anybody help?

Simon

This is probably no help, but did you go to your SAFE Portal via your VM Portal?  I think that's what VM customers had to do originally to get F-Secure, but I've no idea if you still need to do that.

 

Otherwise, I think only someone from F-Secure will be able to help, and that will probably be after the New Year holiday period.  You could create a Support Ticket and hopefully they will get back to you fairly soon.

[Deleted User]

Hi Flyboy,

 

As @Simon has suggested, kindly get in touch with our Support team as this needs further checking from their end regarding your account details.