Is FSecure active as in recent weeks no green line around screen when I log into bank accounts?

496606440

Do not understand 4 characters too short

496606440

Can you please answer my question.

496606440

Cannot see your answer. Sorry I am finding FSecure hard to communicate with

Firmy

Hello @496606440

Welcome to the F-Secure Community. Thank you for your post.

Could you please provide more details about the banking website where the Banking Protection does not activate? Additionally, let us know which device you are experiencing this issue on.

In the meantime, you may find this article helpful: [Windows/MacOS] The F-Secure Banking Protection pop-up banner does not appear when I visit a banking site, what can I do?. You can also submit the URL to our lab for verification through this link: How can I submit samples to F-Secure?

For your information, in the latest F-Secure app (version 25.4), you can enable Banking Protection manually as a temporary workaround while we review the URL.

If you need any further assistance, feel free to reach out.

Thank you, and have a great day.

496606440

I have noticed no green line surrounding screen when I go into any banking site on my computer.

Am I being protected by FSecure???

Ukko

Hello,

I have noticed no green line surrounding screen when I go into any banking site on my computer.

Am I being protected by FSecure???

Most likely, this may mean that the browser you are using does not have the F-Secure extension (addon) to support extra and advanced functionality.

However, it is best to follow earlier reply with the official KB article about known troubles or limitations, as well as steps to ensure that all is right with Banking Protection: https://www.kb.f-secure.com/s/article/Banking-Protection-banner-does-not-work-or-appear-when-I-visit-a-banking-site?language=en_US

But, again, there is a need to know what is your operating system (platform), web-browsers and F-Secure solution.

In general, you could try to open F-Secure user interface and see what is the status of your protection (https://help.f-secure.com/product.html#home/total-windows/latest/en/concept_19AF5B13E44F40A89DB0C2FB3669D7A5-latest-en); Then, you could try to use safe test URLs to ensure that Browsing Protection working as expected: https://www.kb.f-secure.com/s/article/Windows-MacOS-Android-iOS-Testing-Browsing-and-Tracking-Protection-with-safe-URLs?language=en_US

And, for general protection, there are two places/things: EICAR (https://www.f-secure.com/v-descs/eicar.shtml) and AMTSO (https://www.f-secure.com/sw-desc/amtso-testfile.shtml), which resources can be used to see if F-Secure reacts on their tests as expected.

Thanks!

// later added: in earlier reply - you can see also mention of fresh feature. So, if all is fine - but website is still not showing/activating Banking Protection (green border) - you can try manually putting this URL into banking protection list and check if that helps.

496606440

I am 80 years old and have over the years learnt to manage computer related issues. However your speak is too hard for me to follow. Would your grandparents follow this technology. As I have said for some time a green line has surrounded my computer when I activate banking. In recent weeks this has stopped. Nothing has changed this end so why am I not confident FSecure is giving me protection. I am paying for it until March 2026 so please give me a simple answer. Thankyou.

Ukko

// later added: Which website do you use to activate banking? Do you see the green line when you visit, for example, https://www.nordea.no?

Hello,

Am I being protected by FSecure???

 give me a simple answer.

If there is no green frame line - then in most cases - you are not protected by F-Secure's Banking Protection feature. This is the simple answer.

However, this does not necessarily mean that F-Secure does not provide protection for your system as such.

If to try to fix the situation and return the green frame - could you try first installing (or checking that they are installed) addon/extensions of the web browser you use.

If your system is Windows, there is official Guide how-to-do: https://help.f-secure.com/product.html#home/total-windows/latest/en/task_C9E6D4FA2C7D4A0BA27CD8F1F7037308-latest-en (the list contains further guides for Google Chrome, Microsoft Edge, Mozilla Firefox)

If you can't follow them or they are unclear - tell at what step there are difficulties.

Firmy's initial response, as the official one, included an article about the likely steps to bring back the green frame: https://www.kb.f-secure.com/s/article/Banking-Protection-banner-does-not-work-or-appear-when-I-visit-a-banking-site?language=en_US

If all this is too difficult, then perhaps the official representatives of F-Secure support will find a way to help solve the problem. So stay in touch and give feedback about your current situation.\

Thanks.