Banking protection

PGC
PGC Posts: 2 Observer
edited May 19 in Web Browsing

Hi

Like a few other people I no longer have the green "frame" around the screen when I am on my banking sites.

Am I right in thinking that I should have this?

If I should have it how to I reinstall it?

Thanks

PGC

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Answers

  • Firmy
    Firmy Posts: 2,229 Community Manager

    Hello @PGC

    Welcome to the F-Secure Community, and thank you for your post.

    To help us understand the issue you're experiencing and provide the most effective assistance, could you please share a few more details with us? Specifically, could you let us know:

    • What is the version of your operating system (e.g., Windows 10, macOS Sonoma, Android 14)?
    • Which web browsers are affected by this issue (e.g., Chrome, Firefox, Safari, Edge)?
    • Could you provide a few examples of the specific banking websites where you are encountering this problem?

    In the meantime, you might find some helpful information in this article: [Windows/MacOS] The F-Secure Banking Protection pop-up banner does not appear when I visit a banking site, what can I do?

    Please don't hesitate to let us know these details, or if you require any further assistance. We're here to help get this resolved for you.

    Thank you for your cooperation, and have a lovely day.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
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  • PGC
    PGC Posts: 2 Observer

    Hi

    Thanks for the prompt reply.

    Operating system Windows 10

    The only web browser I use is Google Chrome

    All banks and financial sites are affected.

    Thanks for your help

    Phil

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