-
Key refused in chrome extension on windows 10 64b
Hi community, I try to install the extension of the password manager in chrome on a windows 10 64b and when I put the key it refuses. This worked well with chrome on my windows 11. Please do you know how to validate this key ? Bonus question: it's impossible to have a chat with the support, any tips to contact them ?…
-
Endless "An error occured in f-secure, need to reboot" prompt in f-secure total.
One of the pc's is constantly prompting for reboot after a while. When you do, it is a matter of minutes an the f-secure asks for reboot again. BTW: The error message is my translation of the German "Bei F-Secure ist ein Fehler aufgetreten, und es ist ein Geräteneustart erforderlich"
-
support arm processors for windows 11 Microsoft Surface Pro 11
Hi, It seems you aren't still supporting ARM processors under Windows 11. We are in 2024 and many people already asked for this when Surface Pro 9 was commercialized. I have now a Microsoft Surface Pro 11 and was surprised nothing has changed. Are you planning to support ARM processors in the near future ? You support them…
-
F-Secure Client Security Premium 15.30: Does not update
Hello, I used to have an old version of F-Secure (version 13.11.110, installed in 2019) on my Windows 10 laptop (Windows 10 Home, version 22H2, OS build 19045.4291). Yesterday I upgraded it to F-Secure Client Security Premium 15.30. After the upgrade, F-Secure does not seem to be getting any updates. When I click on the…
-
Mac App not working properly
Hey, I have a few issues with the F-Secure total installation on my M1 Pro and Windows. Only on Mac: When trying to initialize the password manager, it asks me to create a master password, but it won't accept any password. It will literally say "This password is too easy to guess…", no matter what I type in. On Windows…
-
Adding another license on an existing F-Secure account (and on a different device)
Greetings from Canada (I live just outside of Toronto)! I've been using the F-Secure Internet Security product for my Android device (I have the Pixel 6 Pro mobile (cell) phone - though I'm going to upgrade to a Samsung Galaxy device (potentially) in the next few months in the later part of 2024) for almost two years and I…
-
Online payments: no payment card suggested
Hello, I have payment cards stored in F-Secure ID protection, in my Vault. I have opened F-Secure Vault I am at the payment page of a merchant, for example Amazon. In the online payment form, I am not prompted to choose a card from F-Secure (only from GPay). In other words, in payment forms I do not see the F-Secure icon,…
-
Keeps showing Temporarily down for maintenance at my F-Secure page
Any Idea about how long this maintenance is? It has been almost 2 days without success.
-
Banking Protection Blocks Webpage Load After Login
Banking Protection detects Self Service (fidelityrewards.com) and launches. After login Banking Protection prevents: The loading of webpage elements, booleans and connected data that are imported by embedded html from servers hosting the content/data. The use of authentication apps (e.g. Authy, Google or Microsoft…
-
Bank Webpage Does a Redirect to a 3rd Party Website that F-Secure Banking Protection Blocks
Log into credit card website. Make payment from a connected bank account. The credit card website makes a redirect to a 3rd party SSO webpage which F-Secure Banking Protection blocks - even when the URL is allowed/exception created for it in Banking Protection. F-Secure Banking Protection does not work properly (must be…
-
Reminder operating system support has been updated to at least mac12,iOS16,Android10 or later
Learned today that F-Secure’s operating system support has been updated to at least macOS 12 (Monterey), iOS 16, and Android 10 or later 芬安全軟體更新作業系統支援至少要 Windows 8.1、Windows 10 版本 21H2 或更高版本、Windows 11、macOS 12 (Monterey) 或更高版本、iOS 16 或更高版本以及 Android 10 或更高版本。不支援基於 ARM 的平板電腦。 The community article (…
-
Malware/virus/something got through, any advice?
Hi, Despite everything something got through and deleted 40 GB from my HD. I was able to run a Full Computer Scan with F-Secure, but it found nothing harmful anymore. Any advice? Could it be the virus destroyed itself too? What should I do to ensure nothing can spread any further? IOW how can I wipe the HD so squeaky clean…
-
Multiple Windows users - FS Protection login not accepted on others but the main user
I have multiple user accounts on my Windows 11 computer. I have fs protection acting normally on my "main" Windows user account. However, when I log in as another Windows user, fs protection requests for login. When I enter correct credentials, a panel "Who should this device be set up for?" is shown. Option "My device…
-
Multiple Windows users - FS Protection login not accepted on others but the main user
I have multiple user accounts on my Windows 10 computer. I have fs protection acting normally on my "main" Windows user account. However, when I log in as another Windows user, fs protection requests for login. When I enter correct login, it says I am already logged in and continues to warn me that I have to login for the…
-
renewal of subscription from the old application
good day, in the old application I had an activated key until 2025 and now it has been cancelled. what should I do?? I had honestly paid for the key.
-
Auto-delete of quarantined objects
I think that it would be advisable to add an option to automatically delete objects in quarantine, indicating how long they will be kept in quarantine. I hope this feature will appear in FS protection and F-Secure.
-
F-Secure app (version 19.1) on Windows 10, can't log in
I have the F-Secure app installed on my laptop running Windows 10. I haven't used the computer for a few weeks, and today I found I'd suddenly been logged out of the app and can't log back in. I keep getting the error message: "Sorry! Could not connect. This could be due to our servers being busy or our awesome technicians…
-
Windows 10 backup procedure triggers a quarantine action by F-Secure Total
I have a scheduled backup running in Windows 10 Pro, v. 22H2, build 19045.3324 once a week. Lately, whenever the backup process starts to run, I get a message from F-Secure Total stating that a file has been put into quarantine. The path is always the same, the reason is always the same, but the filename differs (it is…
-
Mail from Microsoft that realtime protection is disabled on startup
Hello! Since a month (or two) I am getting emails with warnings from Microsoft/Windows that Realtime protection is no longer active on my PC. If I then open Windows Security center, it tells me all is fine and my PC is protected by F-Secure. If I then check F-Secure, I get to see all greens and the message that it is…
-
New F-Secure and "One License/One Device"
We are a family of 2 adults and 4 kids. Our familys typical Windows computer has one admin account (security, you know? for installing stuff etc) and _several_ normal user accounts ( Dad, Mom, kid1, kid2 ..) We have several computers and even one Macbook. Some user accounts are on multible computers and some are not. We…
-
mass delete all existing passwords?
Hi, how do I mass delete all existing Password Vault passwords on Windows? NOTE: uninstall is here not a solution as I have the password vault on many devices! BTW: To manage hundreds of passwords is not efficient when I cannot export passwords to any other format. Best Regards Henkka
-
F-Secure modifies hosts file and states that it can be restored but it's not possible
I'm on windows and after installing f-secure just found that the hosts file in C:\Windows\System32\drivers\etc\hosts got replaced by F-Secure. There's this message at the top of the file now: # # Copyright (c) 2007 F-Secure Corporation # # This is a HOSTS file created during malware removal. # # Your original HOSTS file…
-
extension for Brave browser
F-Secure says there is no extension avalable for the Brave browser, if so, can anyone explain why the F-secure extention is working on my Windows 11 latop with Brave and is not working on my Windows 10 desktop with Brave. And the Edge store says the F-Secure extension is compatible with my browser, but i can not download…
