My FS Protection subscription has expired

zero0717

My FS Protection subscription has expired 4 days ago.

I already sent an email to beta@f-secure.com but I haven't received any response yet.

CarolinaC

Hello @zero0717 ,

thank you for contacting us here on Community Portal!

You did just right by contacting our beta f-secure team regarding the renewal. We do appreciate your patience thus far and would like to ask you to wait a little longer. Our team will certainly look into it soon and you will be notified.

Best regards!

melvinmajor

Hello,

Same issue on my side for a bit more then a week now. I contacted beta f-secure team by mail but no reply so far. First mail sent on January 31st.

@CarolinaC do you have any info on when this problem will be solved?

Best regards

Kira_Berheide

Hi @CarolinaC,

Since my subscription hasn't been renewed since January 31, 2024, and I've been waiting for a response from email support for a few days, I'll add this here too.

Kind Regards

melvinmajor

Hi @CarolinaC ,

Still no news on this and it seems we are couple having encountered the issue. I see on the device I use for testing it is still showing the license expired message.

@Kira_Berheide , @zero0717 , are you still facing the same issue?

Best regards.

zero0717

After 20 days, my subscription finally got renewed yesterday.

So i think you could wait a bit longer.

Best regards.

melvinmajor

https://community.f-secure.com/en/discussion/comment/136205#Comment_136205

I got my subscription fully deleted and then recreated yesterday. The team had many out of office apparently this month, which explains why they went a bit slow in the process.

Everything is back to normal so, perfect.