FSecure Internet Security to new product

Options
FSecureUser1010
FSecureUser1010 Posts: 1 New Member
edited May 2 in F-Secure Total

Hi,

I have an issue where my old subscription was good until late January but after FSecure prompted me to update to the new product it registered me as a trial product and won't use my old subscription key. Is there a way to fix this?

I wouldn't have updated at all if the update prompt hadn't specifically mentioned that I could continue service on my old subscription. But it didn't seem to recognize it. If no other fix I could try to find a download for the old product perhaps.

Thanks.

Tagged:

Accepted Answer

  • PawełP
    PawełP Posts: 286 Moderator
    Answer ✓
    Options

    Hi

    We were able to solve the problem and activate the license on the account.

    @FSecureUser1010 thank you for your cooperation.

    Have a nice dayj

    Pawel

    Making every digital moment secure, for everyone


Answers

  • PawełP
    PawełP Posts: 286 Moderator
    Options

    Hi @FSecureUser1010 @bri21472

    Welcome to the F-Secure Community. Thank you for your post.

    To help you solve the problem I will need some information. That's why you received a message from me in your private inbox on our forum.

    We will certainly deal with this problem. 

    Have a nice day.

    Making every digital moment secure, for everyone


This discussion has been closed.