FSecure Internet Security to new product

FSecureUser1010

Hi,

I have an issue where my old subscription was good until late January but after FSecure prompted me to update to the new product it registered me as a trial product and won't use my old subscription key. Is there a way to fix this?

I wouldn't have updated at all if the update prompt hadn't specifically mentioned that I could continue service on my old subscription. But it didn't seem to recognize it. If no other fix I could try to find a download for the old product perhaps.

Thanks.

PawełP

Hi

We were able to solve the problem and activate the license on the account.

@FSecureUser1010 thank you for your cooperation.

Have a nice dayj

Pawel

PawełP

Hi @FSecureUser1010 @bri21472

Welcome to the F-Secure Community. Thank you for your post.

To help you solve the problem I will need some information. That's why you received a message from me in your private inbox on our forum.

We will certainly deal with this problem. 

Have a nice day.