Valid code can not be inserted when logged in with new registration

TimoVe

There is guidance that says that I have to open the Freedom app when loaded from Play store and log in with my newly created user and pw: Ok, I did it but it says my free trial period is old and new purchase must done to activate the Freedome app. But I have a valid code till end of August 2023 but I cannot insert it in any stages for this process!

Firmy

Hello @TimoVe

Welcome to the F-Secure Community. Thank you for your post.

I have checked on my end, and it appears that you have successfully redeemed the subscription code in your My F-Secure account. Your subscription is valid until August 29th, 2023, which is great news!

To ensure smooth access to your account, please make sure that you are logging in to the app using your Gmail email, as the account is registered under this email.

If you need any further assistance or have any other questions, please don't hesitate to reach out. We are here to help and provide you with the best experience possible.

Thank you, and have a fantastic day.