Why F-Secure app on macOS keeps popping up

griek

F-secure app 19.3 on macOS 12.6.9 keeps popping up every few minutes. Critical task flashes and goes away. "Subscription is expiring" task is displayed (it's not, still have over 100 days left). Nowhere to disable this behaviour. How to prevent this? uninstall whole thing?

Firmy

Hello @griek

We are delighted to share with you that we've successfully identified the root cause of the issue, and we've also found a solution. To resolve this matter, we recommend performing an uninstallation and reinstallation of the application on your Mac. Once this process is completed, the issue will no longer be present.

For step-by-step guidance on this procedure, please refer to the links provided below:

• Uninstalling the product | Total | Latest | F-Secure User Guides
• Releasing a license from a device through My F-Secure | Total | Latest | F-Secure User Guides
• Installing the product on your computer | Total | Latest | F-Secure User Guides

Should you require further assistance or have additional questions, please do not hesitate to reach out. We are here to assist you.

Thank you, and have a great day.

PawełP

Hi @griek

Thank you with your message and reporting the problem. 

This is not a normal situation and should not happen. We will need diagnostic data to determine the cause of this message appearing on your device.

I will send you a message to your private mailbox on our forum soon. 

Have a nice day.

Pawel