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Problem with update Device Protection
The device protection update has been hanging around for a few days. I have reinstalled the f secure program and there is still this problem. In windows settings the f secure program is not detected, only windows defender. Manual scanning with the program is also not possible, it appears that the engine update is in…
F-Secure 25.2 Error after updating to the latest version
Hello! Yesterday My F-Secure Internet Security was upgraded to the latest 25.2 version. After the update it keeps getting error messages as shown in the attached picture. "An error has been encountered and the device needs to be restarted". If I restart my PC everything seems to be okay for ~20-25 mins, but after that, the…
Product update delay feature
A feature(setting option) where the customer receives a notification and release information about the upcoming product update and can delay its installation on their device(s) if they wish.Dynamic engine/database and security cloud services remain untouched
25.2 Reputionicon in Safari only when user is logedin at fsecure?
After the FescureUpdate to 25.2 (64477) MBA maxOS 14.4.7 the reputation icon in Safari shows only at the users who is logged in in fscure, but not at the other users. Problem is the same after new install of Fsecure.
How can I update F-Secure Antivirus manually?
Hello! My program seems not updating itself. How can I update F-Secure Antivirus manually? Thank you for your help!
F-Secure Fails to Retrieve Latest Updates via "Get Updates" Button
Hello, Is anyone else experiencing this issue? When I try to manually update, it says everything is up to date, but according to the F-Secure database, my version is not the latest. This problem started after I installed the latest patches on my Windows device.
The update button doesn't work
I have the F-Secure version 19-7 (62280), running on macOS Sonoma 14.2. Now F-Secure tells me that my databases are too old, so of course I try to update them. However, when I choose Look for updates, nothing happens. And when I choose Open F-Secure, I get a critical warning that my database is too old, but once again:…
F-secure for mac: Update never completes
F-secure version: 19.6 (61923) macOS version: Sonoma 14.4.1 I recently installed F-secure because support for Freedome VPN is ending soon. The installation ran without problems and the VPN seems to be working. However, when I check for updates under Settings > Updates > Check Now the app gets stuck on "Updating" and it…
F-Secure Client Security Premium 15.30: Does not update
Hello, I used to have an old version of F-Secure (version 13.11.110, installed in 2019) on my Windows 10 laptop (Windows 10 Home, version 22H2, OS build 19045.4291). Yesterday I upgraded it to F-Secure Client Security Premium 15.30. After the upgrade, F-Secure does not seem to be getting any updates. When I click on the…
Capricorn Not Updating Again
I think the definition update bug is back again. I am still on Capricorn 2023-12-02_03, however 2023-12-02_15 is currently the newest. Strangely, though, I did receive an update for NIF Web 1.0.176 today.
Antivirus database not updating anymore
So after a recent update, it seems that the updater is broken. F-Secure Version 19.3 (52927) MacOS 14.1 Beta
Nach Update des F-Secure Total vom 19.10.2023 wird Thunderbird Serververbindung verweigert.
Nach Update des F-Secure Total vom 19.10.2023 wird Thunderbird die Serververbindung verweigert. Betriebssystem Windows 11 wurde hinsichtlich Firewall-Einstellungen bereits geprüft. Diese Problem gab es vor einigen Monaten nach einem Update bereits schon einmal. Ich bin es leid und bin in Versuchung, ein anders…
multiple user accounts on my mac after Update to Fsecure 19.3 for mac
I have multiple user accounts on my macbook air (Ventura) computer. I have fs protection acting normally on my "main" mac user account. However, when I log in as another mac user, fs protection requests for login. When I enter correct login, it says I am already logged in and continues to warn me that I have to login for…
'database update in progress' but never finishes, Internet Security 19.2 (51879) on macOS 12.6.7
Hi, it seems like my F-Secure Internet Security 19.2 (51879) never finishes the database update. Database version 2023-10-11_11 on macOS 12.6.7. Is this a known issue? Have other people in the community experienced the same problem? I already restarted my machine but this does not seem to make a difference. I also clicked…
renewal of subscription from the old application
good day, in the old application I had an activated key until 2025 and now it has been cancelled. what should I do?? I had honestly paid for the key.
Product update
Hello. I hope everyone is doing great. I am new to f-secure and have two questions: i) Is product update automatic or manual with f-secure. To elaborate, do I have to manually download and run the exe file to update the product version or f-secure automatically updates the product? ii)What is the function of 'ultralight…
App update before June 1st
Hi, my FSP declared that it needs an update because current version will stop working on June 1st, but I wasn't able to find any links to update it. Currently using both Android and Windows version and very happy with the performance, would love to keep it. Could you point me in the direction of the update?
macOS Monterey Firewall always deaktivated after every Boot?
After the Update from Fsecure SAFE 18.5 to Fsecure Total 19.0 under macOS Monterey 12.6.3 the macOS Firewall is deaktivated after every Boot. Is this a Bug? When will it bee fixet?
F-Secure Antivirus is making computer lag while updating itself
Hello, I am using F-Secure Antivirus since July of 2022. Before that I was also using F-Secure Safe solution on my laptop. Since for the last 1-2 months I have noticed that when the Antivirus is updating itself and merging it's database my computer slows down and lagging for 5 to 10 seconds. How I noticed this is because I…
Capricorn-updates ONLY HALF THE WEEK - still the same - SEEMS to be solved, for now
What's happening - or, rather... What's NOT happening??? The version-number for F-Secure, is 18.5 - and the program is valid until 21/9 2023 - and the FSAUA reset-tool has been tried to no avail. I'm having Windows 10, the latest version Should I uninstall it, and go here instead??…
Internet Security
Since yesterdays update to 18.4 I am getting the following message - F-Secure Internet Security has faced an error and a device restart is required for protection to work. Unfortunately, restarting does not fix the problem, and the message re-appears. Any advice? Seems to be a problem with the update!
Failure to update update Freedome to v. 2.50.23.0
Hello, [NOTE: This is about the update of Freedome, NOT about today's critical update of SAFE.] When starting my computer (PC, Windows10, current Freedome version 2.45.888.0) yesterday, I got a pop-up (now on every boot) telling me that an update (2.50.23.0) is available. I clicked on the "Install" button, and that started…
F-Secure SAFE lazy updating on MacOS
Hello, I have a problem with lazy F-Secure SAFE on macOS. Forcing a database update has no effect. Can show that it is up-to-date all day on a version e.g. ..._ 03. Normally F-Secure have up to 8 updates a day. Only rebooting the system results in updating the virus database. Thanks for helping me. MacOS 12.4 (M1),…

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