'database update in progress' but never finishes, Internet Security 19.2 (51879) on macOS 12.6.7

Frankhe
Frankhe Posts: 17 Enthusiast

Hi, it seems like my F-Secure Internet Security 19.2 (51879) never finishes the database update. Database version 2023-10-11_11 on macOS 12.6.7.

Is this a known issue? Have other people in the community experienced the same problem? I already restarted my machine but this does not seem to make a difference. I also clicked Check for updates again. It starts but never finishes.

Accepted Answer

  • Frankhe
    Frankhe Posts: 17 Enthusiast
    Answer ✓

    It stands out after making the change I did not need a restart. A bit of patience did it. After a couple of hours 'Internet Security' shows that it is up to date. I was planning to do a system restart later today but it solved itself.

    Thank you for the support!

Answers

  • PawełP
    PawełP Posts: 180 Moderator

    Hi @Frankhe

    Thank you very much for your post and welcome to our forum community.

    To solve this problem run this command in Terminal on you Mac:

    sudo chmod 644 /Library/F-Secure/fssp/etc/subscription_map.txt

    The easiest way to open Terminal is from Spotlight search. Click on the small magnifying glass icon at the top-right corner of your Mac or press Command + Space keys at the same time to launch Spotlight. Then you can type in "Terminal" and double-click the appeared Terminal. app to open it.

    If you need any other support just let us know.

    Have a nice day.

    Pawel

    Making every digital moment secure, for everyone


  • Frankhe
    Frankhe Posts: 17 Enthusiast

    Thank you for this information. Thankfully I know a bit of Unix CLI, did the chmod, but 644 does not seem to do the job. Unless I have to do a complete restart again?

  • PawełP
    PawełP Posts: 180 Moderator
    edited October 2023

    Hi

    Yes, just do the restart.

    If it doesn't help we will need the diagnostic data.

    I'll send you the private message on forum.

    Please check you inbox.

    Kind regards

    Pawel

    Making every digital moment secure, for everyone


  • PawełP
    PawełP Posts: 180 Moderator

    Hi @Frankhe

    Thank you for your message.

    It is great that the problem is solved.

    Have a nice day.

    Pawel

    Making every digital moment secure, for everyone


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