False Positive

Hi, I'm using OpenLogi, an open-source software allowing personnalisation of Logitech products without the hassle of their official app. The full project is stored in GitHub: AprilNEA/OpenLogi: ⚡️A native, local-first alternative to Logitech Options+, written in Rust 🦀 — remap buttons, DPI, and SmartShift over HID++. No…

Hello Our website was hacked in August and so we got listed as malicious by all the web security providers. We have removed all malicious code and now are trying to get re-evaluated and whitelisted again. F-secure seems to be the security provider by the Swiss telocom Sunrise and being blocked by them is especially…

Hello F-Secure Community, We are the team behind In2Markets.com, a fully licensed investment broker regulated by the Cyprus Securities and Exchange Commission (CySEC) under licence number 263/14. Our CySEC registration is publicly verifiable in the official CySEC register:…

We have posted an important false positive report regarding In2Markets.com in the Web Browsing section. F-Secure is incorrectly flagging our CySEC-regulated broker as "scam". We would appreciate any assistance or guidance from the F-Secure team. You can find our full post here:…

Hi! My name is Viggo, and together with some friends we have launched a hull cleaning business for this summer. We are unfortunately suffering from being false flagged by F-secure at the moment. We have had a professional build our site and run it, but I have been unable to get in contact with F-secure to update our…

Hi, Some of our customers are experiencing problems logging in to our insurance/banking website www.centraalbeheer.nl when they use security programs from providers Ziggo and KPN (Netherlands). These programs are based on F-Secure. Can I report this to the administrators of this software through this forum? The chat…

The websites qraia.com, app.qraia.com and crm.qraia.com are marked incorrectly marked as scam. How can this be solved? See for example transparencyreport dot googledot com/safe-browsing/search?url=crm.qraia.com&hl=en

After the latest upgrade to F-Secure, I have had a probelm with programs I install with Cygwin or Scoop. The programs work fine and F-Secure doesn't care as long as they do not stumble on some error or another. Typically it is user error, such as wrong input. Every time such a program fails, F-Secure attempts to quarantee…

Dear F-Secure team, I hope this message finds you well. While browsing websites using the internal secure browser of FS Protection, I noticed that it opens a new window in Safari, causing the page to load outside the secure environment. I’m currently using iOS 18.1 beta 7 and do not experience this issue with the public…

I've got my Banking protection turned on, but all of a sudden it has started to block my entries to the log-on page of Danske Bank — one of the major banks here in the Nordic countries. This happens after the following steps: 1. I first enter the website of Danske Bank by typing in the URL directly to the browser's…

I look on Google Maps, check out hotels or whatever. I get a detail panel with info on a specific hotel and ads for others. I try to click and ad and it is blocked by my F-Secure browsing protection extension. Error page says: ad.doubleclick.net is blocked This page has been blocked by an extension Try disabling your…

Hi, a few days ago I had massive technical problems with the web GUI of an internal server. Today I discovered by chance that F-Secure has blocked this page and caused my problems. F-Secure should definitely send a pop-up notification when it blocks a site, or a script, so that people even think that F-Secure is the…

Ladies and Gentlemen, one week ago, I installed the Poser 13-Update (Software from Renderosity) successfully on my Computer and was able to start it and use it. Some days later F-Secure blocked th program with the remark : "blocked because of TR/AD.Amadey.nvgep in sqlite_x64Release.dll". The dll was sent to the quarentine.…

I recently installed AVC Video Enhancer AI to restore some old films. SAFE is blocking the program and identifying it as Trojan Ransomware, but I cannot find any online discussions reporting something similar. What I do find is a lot of reviews of the software, testing etc, so it seems that this is a good software to use.…

Hello, some time ago I got a .dll file a a common game in the Steam Shop blocked. I submitted the file and it was whitelisted by F-Secure. Now I got a similiar issue with the game "Raft". When F-Secure SAFE is activated the game doesn't start as it runs into a load-Error. If I deactivate the protection for just the startup…

Hello, I had my Wallpaper Engine software running and it crashed. At the same time F-Secure gave me a notification about "trojan.tr/crypt.xpack.gen2" and put a file named "WER.37fcc384-ec24-47c7-d80c6c38694.tmp" into quarantine. I checked that WER is Windows Error Reporting, could it be that F-Secure thought the Windows…