How can I know if a blocking is false positive?

ekotrd
ekotrd Posts: 3 New Member

I recently installed AVC Video Enhancer AI to restore some old films. 

SAFE is blocking the program and identifying it as Trojan Ransomware, but I cannot find any online discussions reporting something similar. What I do find is a lot of reviews of the software, testing etc, so it seems that this is a good software to use. How can I know if SAFE’s blocking is a false positive?

Accepted Answer

  • Firmy
    Firmy Posts: 419 Moderator
    Answer ✓

    Hello @ekotrd

    Thank you for your comment.

    We have received your submission. Our Malware Analyst is investigating the file at the moment.

    Once the process is done, the Malware Analyst will personally email you regarding the outcome of the investigation. You may communicate with them directly if further information is required.

    Normally, it would take 2-4 working days.

    Thank you and have a nice day.

    ekotrd

Answers

  • ekotrd
    ekotrd Posts: 3 New Member
    edited January 26

    I recently installed AVC Video Enhancer AI to restore some old films.

    SAFE is blocking the program and identifying it as Trojan Ransomware, but I cannot find any online discussions reporting something similar. What I do find is a lot of reviews of the software, testing etc, so it seems that this is a good software to use. How can I know if SAFE’s blocking is a false positive?

  • Firmy
    Firmy Posts: 419 Moderator

    Hello @ekotrd

    Welcome to the F-Secure Community page. Thank you for your post.

    If you suspect that:

    • A clean file has been falsely detected as malicious, or.
    • A file that is malicious but has not been detected by our software
    1. You can submit the file to our labs for further investigation. To submit a sample file, go to the following page: https://www.f-secure.com/en/home/support/submit-a-sample#sample-url
    2. Select the File Sample tab.
    3. Click Choose File and attach your sample file.
      • Tick the box I want to give more details about this sample and to be notified of the analysis results if you want to receive feedback from F-Secure Labs on the submitted file.
      • Note: Subject and description should be written in English.
    4. Verify that you are not a robot with reCAPTCHA.
    5. Click Submit sample file.

    The sample submission is analyzed by our analysts and the databases will be updated if necessary.

    Kindly let me know if this helps.

    Thank you and have a good day.

  • ekotrd
    ekotrd Posts: 3 New Member

    Thank you.

    I did that a few days ago, but have not heard anything yet. How long does it normally take for the sample to be analyzed?

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