subscription problem again...

smile0yen
smile0yen Posts: 6 Explorer
edited September 5 in F-Secure SAFE

Continued problem.

I use machine translation so it may not make sense to you.

thank you for reading.


I have purchased a subscription to F-Secure SAFE and it expires on September 30, 2022.

Setting : "Manual update"


However, the cost was paid by PayPal on August 13th.

Like automatic updates.

The order number is XXXXXXXXX


Why am I getting an email saying "F-Secure TOTAL license will expire soon"?


Edit: PII removed

Accepted Answer

  • Firmy
    Firmy Posts: 293 Moderator
    Answer ✓

    Hi @smile0yen

    Thank you for your post. Sorry for the delay.

    We have updated your subscription on your F-Secure account. You may verify this information by logging in to your F-Secure account.

    After this subscription expires, you will receive a reminder email from us to renew your subscription within 30 days before your subscription expires.

    Kindly log in to your F-Secure account to renew your subscription. You may visit this link to renew your subscription How do I renew my F-Secure SAFE or TOTAL subscription? - F-Secure Community

    Kindly let me know if you require further assistance.

    Thank you and stay safe.

    JaimsUkkoAmirul

Answers

  • smile0yen
    smile0yen Posts: 6 Explorer
    edited August 31

    I had decided to update, but hadn't done anything.

    I have not taken action to purchase.


    The purchased subscription is missing...

  • smile0yen
    smile0yen Posts: 6 Explorer

    quote : Why am I getting an email saying "F-Secure SENSE license will expire soon"?

    wrong : SENSE

    right : TOTAL


    But I'm using SAFE.

    I paid for the SAFE subscription on August 13th.


    Is F-Secure confused about customer management?

  • smile0yen
    smile0yen Posts: 6 Explorer

    @Firmy

    Thank you for your help.

    I have just confirmed that my subscription has been extended to September 30, 2023.


    -----

    2022/08/13 : I paid by PayPal.

    2022/09/01 : I receive a reminder email and posted it here..

    2022/09/05 : I receive email "Your subscription has been canceled." and confirmed my subscription update.

    -----


    OK.

    This problem has been resolved.

    FirmyAmirulUkko
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