Continued problem.
I use machine translation so it may not make sense to you.
thank you for reading.
I have purchased a subscription to F-Secure SAFE and it expires on September 30, 2022.
Setting : "Manual update"
However, the cost was paid by PayPal on August 13th.
Like automatic updates.
The order number is XXXXXXXXX
Why am I getting an email saying "F-Secure TOTAL license will expire soon"?
Edit: PII removed
Hi @smile0yen
Thank you for your post. Sorry for the delay.
We have updated your subscription on your F-Secure account. You may verify this information by logging in to your F-Secure account.
After this subscription expires, you will receive a reminder email from us to renew your subscription within 30 days before your subscription expires.
Kindly log in to your F-Secure account to renew your subscription. You may visit this link to renew your subscription How do I renew my F-Secure SAFE or TOTAL subscription? - F-Secure Community
Kindly let me know if you require further assistance.
Thank you and stay safe.
Firmy
Community Manager | F-Secure Community
🔐 Strengthening digital security through knowledge and collaboration
🌐 Explore our User Guides | Knowledge Base for self-help resources
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Thank you for your help.
I have just confirmed that my subscription has been extended to September 30, 2023.
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2022/08/13 : I paid by PayPal.
2022/09/01 : I receive a reminder email and posted it here..
2022/09/05 : I receive email "Your subscription has been canceled." and confirmed my subscription update.
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OK.
This problem has been resolved.
