READ FIRST: Common solutions (Installation, Infections, etc. )

NikK

Installation, Uninstallation, malfunction

• Download installers - retail versions  (not for F-Secure SAFE or ISP versions)
• Removing other Antivirus programs before installing F-Secure
• F-Secure Uninstallation Tool for Windows and Mac
• How to install F-Secure SAFE on your PC

Infections (virus, trojan, pop-ups, browser hijacks etc)

• Infection were not automatically cleaned
• General removal instructions
• Cleaning compressed files
• Cleaning temporary Internet files in Internet Explorer
  
• Pop-ups and browser hijacks are not necessarily malware. Try the free Anti-Malware from Malwarebytes which is good in detecting PUPs - Potentially Unwanted Programs
  
• F-Secure is detecting a trusted file as malware (report it to SAS as a false positive, but first scan it on VirusTotal to see if it's clean with other antivirus products)

Deepguard (F-Secure's application monitor)

• How can I allow an application that DeepGuard has blocked

Verifying that the protection works

• How can I check that my computer is protected and that automatic updates are working
• How to test Browsing Protection
• How to test Banking Protection

Miscellaneous

• Submit a file or URL to F-Secure for analysis
• How can I perform a full computer scan
• The product shows that the virus definitions are old
• Where can I find the product subscription key
• Renew subscription with a code

Documentation & information

• User guides
• Videos by product and function
• Support Articles for F-Secure SAFE
• Support Articles for F-Secure TOTAL

Getting help from the community

• Ask A Question: Please try to describe the problem in detail and provide information about what F-Secure product and version you have. And OS(Operating System) and version

Contact support

• Call Support
• Online Chat

Please suggest other issues/links I can add to this list and I will update this post.

Simon

Great piece of work, Nik!  Have a Kudos! 

Chrissy

Thanks for this, NikK, simply brilliant! (I shoulda done one of these long ago )

 

I've floated this and removed some of the redundant stickies.  I've modified the Subject to include a few useful words, hope you don't mind

NikK

Thanks Chrissy! 

 

Not at all, the new subject is MUCH better!!

myipad

Installed F-Secure Internet Security on my primary Mac Air. I then followed the instructions to install it on my wife's Ipad. Problem: It installed on the latter as a 30-day trial rather than as one of 3 machines covered by my one-year contract. I did identify the Ipad using my original user name and password, so it should have worked. What now?

B. Fichelson

bryan441

Thanks, NikK. I was facing problems being the Administrator in my windows 8. Got the solution from you. Thanks again.