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F-Secure campaign-page has stopped working
Issue: A campaign page provided by F-Secure has stopped working preventing users from purchasing of F-Secure products for use on personal computers. Customer suspects, the page has an autolock-feature triggered due to some users providing an incorrect username and/or password multiple times. Resolution: The F-Secure…
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I can't add a device under my F-Secure SAFE account even though I have (a) license(s) left
Issue: Trying to add my device under my F-Secure SAFE account, I get an error: "F-Secure is not valid anymore. It belongs to another group". The error message is "40-83585221fdf1441ce". Though, I still have free licenses of F-Secure SAFE . Also, the device I am trying to protect has been under another account previously…
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How can I purchase F-Secure Anti-Virus for macOS?
Issue: I would like to buy F-Secure Anti-Virus for macOS. I am unable to find the option to purchase for macOS platform and only Windows is available. Resolution: F-Secure Anti-Virus is no longer available for macOS and only available for Windows operating system. You can opt for F-Secure Safe that is compatible with…
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About the Legacy System Extension notification
About the Legacy System Extension notification As of macOS 10.15.4, macOS is displaying the following Legacy System Extension notification to our security product users: With this notification, Apple is informing Mac users that macOS Catalina will be the last macOS version to fully support "kernel extensions" or…
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How to transfer an F-Secure SAFE license from my old Mac or Windows PC computer to my new one?
Issue: How to transfer an F-Secure SAFE license from my old Mac or Windows PC computer to my new one? Resolution: Before you install F-Secure SAFE to a new computer, if you will no longer use the old one, it is best to release the SAFE license from the old computer so it can be used on the new one. Follow the steps below…
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How to check if F-Secure SAFE is installed on Windows computer?
Issue: How do I check if F-Secure SAFE is installed on my PC? Resolution: 1. Click the bottom-left Start button to open the Start Menu, type control panel in the search box and select Control Panel in the results. 2. Enter "program" in the upper-right box, and then click Show which programs are installed on your…
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I have resubscribed or have a new contract with Virgin Media, am I entitled for F-Secure SAFE 12 months trial again?
Issue: 1. I have renewed my contract back with Virgin Media, can I obtain F-Secure 12 months free trial again? 2. I have register back with Virgin with new account but still using the same email address, can I obtain F-Secure 12 months free trial again? Resolution: You are not able to register for the 12 months free trial…
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I need to renew my F-Secure Internet Security subscription. Where do I get the code my F-Secure Internet Security / Anti-Virus program is asking when I press "renew"?
Issue: I need to renew my F-Secure Internet Security / Anti-Virus subscription. Where do I get the code my F-Secure Internet Security program is asking when I press "renew"? Resolution: F-Secure Internet Security and Anti-Virus are renewed by entering a new subscription code into the program. When a new subscription code…
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How to upgrade the code-based [OLD] F-Secure Internet Security or Anti-Virus subscription to the new account-based F-Secure Internet Security (formerly SAFE)?
Issue: I would like to upgrade my code-based [OLD] F-Secure Internet Security or Antivirus subscription to the new account-based F-Secure Internet Security (formerly SAFE). What do I do? Resolution: It is advisable to upgrade your current [OLD] F-Secure Internet Security or Anti‑Virus subscription to new F-Secure Internet…
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F-Secure SAFE installation for Mac gives error "JavaScriptError"
Issue: I can't install F-Secure SAFE on my Mac. I get the error "There was an error reading the package. JavaScriptError". Resolution: The error you receive is due to an outdated version of MacOS. F-Secure SAFE supports version 10.14 (Mojave) or later. To update your operating system to the latest version: * Click the…
