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How to upgrade the code-based [OLD] F-Secure Internet Security or Anti-Virus subscription to the new account-based F-Secure Internet Security (formerly SAFE)? - F-Secure Community
<main> <article class="userContent"> <h3 data-version="15" data-article="000001014" data-id="issue">Issue:</h3> <p></p><p>I would like to upgrade my code-based [OLD] F-Secure Internet Security or Antivirus subscription to the new account-based F-Secure Internet Security (formerly SAFE). What do I do?</p> <h3 data-id="resolution">Resolution:</h3> <p>It is advisable to upgrade your current [OLD] F-Secure Internet Security or Anti‑Virus subscription to new F-Secure Internet Security (formerly SAFE) as close to the expiry date as possible. As the new F-Secure Internet Security is a different product, the remaining days of your current [OLD] Internet Security subscription cannot be automatically transferred to your new account-based F-Secure Internet Security subscription.<br><br>To upgrade to the new account-based F-Secure Internet Security (formerly SAFE), simply allow your [OLD] F-Secure Internet Security subscription to expire and purchase a new F-Secure Internet Security (formerly SAFE) subscription by going to the:<br></p><ul><li>F-Secure product <a rel="nofollow" href="https://www.f-secure.com/en/internet-security">webpage</a>, or; </li><li>Selecting the F-Secure Internet Security (formerly SAFE) buy option in the renewal email that you have received from F-Secure</li></ul> As you go through the purchase process, you are asked to create a My F-Secure account. F-Secure Internet Security (formerly SAFE) subscriptions are accessed and managed through the My F-Secure service.<br><br>Once your purchase is complete: <ol><li>Create a My F-Secure account using the same email you used to make the purchase.</li><li>Once created, check your email for an activation email sent by F-Secure, and activate your account by clicking the link in the email. Your account is confirmed and created.</li></ol> As F-Secure Internet Security (formerly SAFE) is a different product, you need to download and install the product from the My F-Secure service. Follow the instructions below to install F-Secure Internet Security (formerly SAFE) on your devices: <ul><li><a rel="nofollow" href="https://help.f-secure.com/product.html#home/total-windows/latest/en/task_CD3A8E6884B5487187B4B4F5DA124BB9-latest-en">How do I install F-Secure Internet Security on my PC?</a></li><li><a rel="nofollow" href="https://help.f-secure.com/product.html#home/total-ios/latest/en/task_70799F24F9F94B0981EEC22B99A67021-latest-en">How do I install F-Secure Internet Security on my iOS?</a></li><li><a rel="nofollow" href="https://help.f-secure.com/product.html#home/total-android/latest/en/task_70799F24F9F94B0981EEC22B99A67021-latest-en">How do I install F-Secure Internet Security on my Android device?</a></li><li><a rel="nofollow" href="https://help.f-secure.com/product.html#home/total-mac/latest/en/task_CD3A8E6884B5487187B4B4F5DA124BB9-latest-en">How do I install F-Secure Internet Security on my macOS?</a></li></ul> Once you have installed the new F-Secure Internet Security (formerly SAFE) on your device and the status of the product shows that your device is protected, you need to uninstall the [OLD] F-Secure Internet Security from the computer. <br><br>Two security products can cause conflicts when installed on the same computer. To remove the [OLD] Internet Security from your Windows computer: <ol><li>From the Windows <strong>Start</strong> menu, go to <strong>Control Panel</strong> > <strong>Uninstall a program</strong>. A list of installed programs is shown.</li><li>Select the [OLD] <strong>F-Secure Internet Security</strong> > <strong>Uninstall</strong>.</li></ol><p>Article no: 000001014</p> </article> </main>
