How can I turn off "trusted site" popups?

Hello @HomebrewHaven @apa64

Welcome to the F-Secure Community. Thank you for your post and comment.

We are excited to introduce a new feature called "Trusted Shopping." This feature becomes particularly crucial during the festive season, as users engage in festive shopping over the next two months, as reported in this link: https://x.com/FSecure/status/1724315876248170517?s=20

Trusted Shopping is enabled by default to enhance the security of your online shopping experience. When you visit a shopping website, a safety rating pop-up appears in the lower-right corner of the page, indicating the website's trustworthiness. If the shopping site is deemed safe, the pop-up will disappear after a brief moment and will not reappear during the shopping session. However, if the site is considered unsafe, the warning pop-up will persist on the page until you exit the site.

If you wish to disable this feature, you can easily do so under Settings in Secure Browsing. For more detailed instructions, please refer to this link: Shopping safely online | Total | Latest | F-Secure User Guides

Feel free to reach out if you have any further questions or need assistance.

Thank you, and have a great day.

I am like you. I don't mind the popup if I accidentally go to a bad site. It is appreciated. However, How can I disable it just for trusted sites? Maybe even have a setting where you can check not to have the popup for this site?

Same here, I pay good money for F-Secure Total and don't want to disable parts of it because of a silly mistake by the developers.

The funny thing is that when I go to a less reliable site, no popup comes up at all...

Really annoying feature. Pop-ups here and there, everywhere. Soon people will discard those and do not pay attention when there actually is a potential risk.

Like mentioned I do not mind if pop-up is displayed when there is a risk or unknown online store is accessed. But this kind of implementation...no no no.

I understand that target group for this are those basic users that the product is sold to keep you safe from all hazards of intenet. They probably are happy and feel safe. Advanced users on the other hand...not.

Luckily instructions on how to remove this feature have been posted here, thanks for that.

Hello,

Sorry for the discussion.

is that website also rated as "Shopping" one? If not - no popup will be visible.

as such, you can think about it like "if this website is not rated/categorized as Shopping - then it is not reliable enough for F-Secure database". And so - not enough reliable for you.

by "rated as Shopping" I mean - you can see that 'category' in the top-left corner of information card in Search Engine's results. Or by opening F-Secure Browsing Protection menu (by clicking on F-Secure addon logo) while visiting website.

A bit of about my own feelings about feature:

• there are quite many websites (which I would trust and think it is perfectly fine ones, but they are not rated as such); and, so, it is not entirely clean how to treat smileys and how "four smileys of five" is bad. Quite many very trusted websites are rated as such.
• also it is unknown for me - what means by Trusted Shopping rating. Company itself is not fully trusted; this particular website is not fully trusted; website is okay, but shopping there is not fully trusted.. and so on.

I tried to discuss these points before, but never tried to discuss next ones (as such):

• is it okay to receive this pop-up per tab instead by something else. I mean, we tried to search something in Search Engine. Then, to open multiple pages (in different tabs) from the same website. Each tab will receive this pop-up in one form or another; refreshing page will re-trigger it too.

However, when to think about Trusted Shopping feature as follows:

• we do receive one pop-up per 'shopping' session per opened website, then it is fine. Even it is good to inform me that this website is safe and okay.
• notification about safe ones is temporarily. Should disappeared after a couple of seconds. Or even can be closed manually.
• while notification about 'unsafe' ones - will be constant.

Also, for example, I tried to reproduce original trouble from topic starter.

I do, actually, able to open mentioned website (from screenshot). However, since my installation also with Parental Control (in use) - after trying to navigate across website or to open any further pages - most of them or ALL of them are blocked as "unrated/uncategorized". So, maybe this particular situation with a bit of random state - when some reputation/categorization are not fully in place.

because, for example, by opening another shopping website - I open a new page on the site without extra popups after the first one.

In addition, I feel that informing only about 'dangerous' cases is a pretty one suggestion. Or, at least, can be an option. However for unexperienced shoppers - to inform them about 'trusted' ones (temporarily per opening page) is also quite normal as for me.

Thanks!

Thank you for letting us know you saw this. Our question for you right now. Can we safely turn it off and get a notification here that you have fixed it so we can turn it back on?

Came here just to ensure you that there are even more users that are beyond annoyed of this so called feature.

Good that you are on it but you literally implemented a "Nothing to see here" sign that is in front of the thing we want to see.

Please do a retrospective with each and every Product-Owner, Designer and Developer that ever thought this could be a somehow useful feature.

They clearly did not ask "the customer"

The Trusted Shopping pop-up is an epic fail because it provides a very poor user experience and it does not work as intended.

I have Internet Security 19.2, and there are no settings anywhere within the GUI to disable Trusted Shopping notifications.

No. There are no settings in 19.2 Internet Security to disable Trusted Shopping.

I posted images of my 19.2 GUI elsewhere on this forum. Again, there are no such settings in my 19.2.

The help clearly states;

To switch off or on Trusted Shopping:

1. Open the F-Secure app.
2. On the main view, select Secure Browsing.
3. On the Secure Browsing view, select Settings.
4. Select Edit settings.
5. Switch off or on Trusted Shopping.

I have the latest client and "Trusted shopping" doesn't appear as an option in the Secure Browsing settings, so I can't turn this annoying pop-up off!!

yes, they did not make the instructions clear. You need to click the 3 lines on the left and go to settings, Then to secure browsing. It is a mess

uninstalling and then reinstalling the app has no effect on removing the popup banner . having tried it, its a waste of time as you simply reinstal version 19.2 . i am using win10 and find this safe shopping feature annoying . there are no options in setting to turn it off . hopefully the "fix" will be activated soon

Virtually all the complaints in this thread are being made by F-Secure Internet Security subscribers - and not TOTAL subscribers which do have Trusted Shopping settings in their GUIs.

Trusted Shopping was never created nor meant for the Internet Security version. The Trusted Shopping pop-ups appearing in Internet Security is an officially F-Secure confirmed bug and the Trusted Shopping will never appear in Internet Security. F-Secure development is going to create a fix to remove the Trusted Shopping pop-ups from Internet Security. Your own official F-Secure support has stated these facts during phone support calls across multiple Internet Security subscribers that have reached out to F-Secure support about this annoyance and confusion.

Reach out to your own F-Secure people so that you are fully informed of what is happening with Trusted Shopping.

Another epic fail that shows internally functional area within F-Secure does not know the facts and what other functional areas are saying/doing.